My madden 22 next gen version on Xbox Series X keeps crashing to the Home Screen when I play (dashboarding). My game doesn’t crash on any other game besides madden 22 next gen. It crashes at random moments too but typically in online games. I’ve tried everything, power cycling my console, playing on different TVs/monitors, playing wired/unwired, clearing cashe factory resetting, changing performance mode changing game quality but the game still crashes regardless. I really don’t know what else I can do.

@celticsnation687 Hey there. When it's crashing on you do you see a Terms and Conditions prompt?

No it doesn’t, also something I noticed is the game is never in my quick resume like other games even when I’m in the game or just played the game and didn’t close app which I think might be part of the problem

@celticsnation687 If you don't fully close down the game before playing it that can increase the chances of dashboarding. I've experienced this myself on my X.Do you have your console plugged into the wall or a surge protector?

I’ve been plugged into a surge protector as I have been since I bought the game. This literally started happening the last two weeks. Has anyone found a fix? I know EA isn’t working on it with the new game coming out soon. Lol

Madden 22 Xbox Series X crashing | EA Forums

15 Replies

EA_Blueberry
Community Manager
4 years ago
@celticsnation687

Hey there. When it's crashing on you do you see a Terms and Conditions prompt?
celticsnation68
4 years ago
No it doesn’t, also something I noticed is the game is never in my quick resume like other games even when I’m in the game or just played the game and didn’t close app which I think might be part of the problem
smuuv910killa
4 years ago
Same
EA_Blueberry
Community Manager
4 years ago
@celticsnation687

If you don't fully close down the game before playing it that can increase the chances of dashboarding. I've experienced this myself on my X.

Do you have your console plugged into the wall or a surge protector?
claevonw
4 years ago
I’ve been plugged into a surge protector as I have been since I bought the game. This literally started happening the last two weeks. Has anyone found a fix? I know EA isn’t working on it with the new game coming out soon. Lol
celticsnation68
4 years ago
I plug it in the wall and always fully close the game before playing
EA_Blueberry
Community Manager
4 years ago
@claevonw

Is it possible to plug the console directly into the wall? The Gen5 console has a built in surge protector and Microsoft has said it's not necessary to use it. Having it in a surge protector could result in console shutdowns. Although that is different than dashboarding, it may be worth trying it plugged into the wall to see if you get the same results.
EA_Blueberry
Community Manager
4 years ago
@celticsnation687

Do you have a lot of saved clips (both local and cloud)? Deleting those can help alleviate the stress on the console. A while back I cleared out all the clips from the cloud and local storage then noticed a significant boost in speed and performance of the console.
claevonw
4 years ago
Ok I will try that.
claevonw
4 years ago
By the way did your game stop crashing when you plugged into the wall? I just did that now.