madden 23 - Must be signed in to access online features

Hi @Team_Rose1236 The message itself is a general connection one that can have multiple causes. When you have a moment can you try the following steps?

• Check for updates 
• Restore Licence
• Try the steps in our Connection and Advance Connection Guides 
• Open you're PS5 NAT Type
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
• Entering Safe Mode and Rebuild your PS database
• Clear your PS4/PS5 cache:  
  • Press and hold the PlayStation button on your controller.   
  • Select "Turn Off PS".   
  • Let the PlayStation fully power down and wait for 30-60 seconds.  
  • Restart the PlayStation.  

If you continue running into this error would it be possible to get the following? 

Date/time issue occurred:

What were you doing when it happened?

What was the last action you completed before it happened?

How often does the bug occur? 

Steps: How can we find the bug ourselves? 

Also, include any troubleshooting, Screenshots/Clips you might have: 

I called the support line they said they still are working on fixing the issues to continue to be patient, I’m done with being patient personally so I’m trying to get a refund from PlayStation on the game , ea all I can say is y’all messed up bad if the game wasn’t ready you shouldn’t have released it , I’ll never by an ea game again 

None of these have helped. 

the last thing I did was play a game on Saturday around 1:30pm est and since then I haven’t been able to play. I’ve tried to play since Monday around 4pm est.This happens in every game mode possible. When I try to play face of the franchise and load into the team select it doesn’t let the controller move to a team and doesn’t let me start the game. Online modes say I am not connected to ea and anything offline says the servers cannot process what I’m doing. Was able to play for a few days after it released and now this. Starting to feel like a waste of money since now I’m not going to be able to get Trevor Lawrence and a bunch of other times rewards cuz I can’t play 🙂.Not understanding how I can pay for a game and not even play it.

Best thing I can say is go get your refund PlayStation is refunding me now , ea isn’t helping they don’t know what to say other then be patient 

Welp PlayStation won’t give a refund they said ti call EA back for a refund cause it’s there fault 

Worked for me but only until I change back to wire! Ea, now you should be really in a position to help! The solution narrowed it down!

Called EA again they said they will not refund me and they hung up the phone on me 

I have tried everything possible and if there is more that is more technical I am screwed because I am technically not good at all with electronics. I barely can set my ps5 up, so when there is all the technical terms on what is suggested I am clueless. I just want to play the game and don't understand why we have to be logged on to a ea site just to play the game. None other of my sports games have multiple places to login to just to play.

This is getting old real quick. Still can’t play. Still getting servers can’t connect and unknown login error. I don’t understand the issue. What are all the server maintenance hours for if not to fix this problem!? 

Called EA again the solution they gave me worked , you have to switch your internet connection to another source like a hotspot go into madden login in to ea servers , it to me two try’s and it logged in then go back switch to your primary WiFi you use then go back into madden and hit log in atleast twice and you’ll get in