Madden 23 Not Connecting to EA Server
Product: Madden NFL 23
Platform:PlayStation 5
Which console generation do you have? Sony PlayStation 5
What is your gamertag/PSN ID? theSC0211
Date/time issue occurred 8/17/2022
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Franchise Mode
Which part of the mode? Cloud
What is your Franchise League Name? Unable to start
Summarize your bug The Madden 23 game is not connecting to the EA server; there is conflict between the Playstation Network connection to the EA sports servers. I am connected to both EA and PSN; I checked both accounts physically, but the two accounts are not connecting to each other and then connecting to the game it Self. Each time I turn the game on there is an error code that states I must first login to proceed. If the error is not with EA servers, and it's not with PSN servers then the game itself must have some sort of internal problem that is not allowing it to connect to the EA and PSN servers.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? After turning the Madden 23 game on upon loading is prompts to sign in to EA and PSN for internet access. After trying to attempt both, you will see that the access to the servers is either being blocked; like a massive firewall, the servers themselves may have a massive bug that doesn't allow connection to the game, the game is incomplete an needs a major update which can only be done by the EA team, or someone may have hacked the Madden Servers; which could have problems down the road in regards to the franchise of the game. Especially due to the glitches that have been reported over the years in regards to the game along with the fact that the game hasn't gone out of its comfort zone to add much to itself over the years.
What happens when the bug occurs? Unable to connect to PSN and EA servers.
What do you expect to see? I expect to be able to connect to the PSN and EA servers. As it stands now I have 1/4 of a video game that I pre-paid a substantial amount for. All I'm able to do is maneuver pre-set rosters; without being able to download the current active rosters, practice, play now, playbooks, an fiddle with the options settings.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB
[edit: email address removed]
I would like to know something ASAP, because as it stands I have not gotten what I paid for.
