Forum Discussion
17 Replies
- EA_Aljo18 days ago
Community Manager
Hi there. What platform are you playing on? We'll go through some troubleshooting.
- pank083518 days agoRising Novice
Ps5 but I switched to my cousins account and played on his account and had no issues. I switched back to mine and it started desyncing again
- EA_Aljo17 days ago
Community Manager
Are you playing on the same console? If not, are you using shareplay?
- pank083517 days agoRising Novice
I put his account on my console just to try it and I’m not share playing with anyone
- EA_Aljo17 days ago
Community Manager
Try rebuilding the database and clearing the system cache with the instructions here. Also, restore your licenses with these instructions.
- pank083517 days agoRising Novice
We’re on the same console but I did a one time user thing to see if it’d work and it did but my account desynced
- EA_Aljo17 days ago
Community Manager
Take a look at your network settings on your PS5. Let me know what it says for the NAT type.
- pank083517 days agoRising Novice
Type 2
- pank083517 days agoRising Novice
But why would my cousin account work but not mine and it’s on the same system
- EA_Aljo17 days ago
Community Manager
Are you playing on a wired or wireless connection?
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