Solved
Points Purchasing Error Madden 21
I can’t buy points. It says points purchasing error. No point offers were found. Please check back later. What do I do?
I just had to close the game and reopen it and I got them
Forum Discussion
96 Replies
happens on pc as well
I did buy them from store the 49$ amount and didn’t receive my points!
- EA_Blueberry
Community Admin
@Nytro_ggtv
Can you walk me through what you're doing when this happens?
When you get this error, did you previously purchase points just moments prior? - @EA_Blueberry This started happening after there was a glitch were you could buy unlimited weekly elite packs in MUT. The store was disabled and it never restored. I havent purchased in a few weeks directly from the store but i dont buy often anyways. On Xbox1 If i go into the MUT store with insufficient funds for a purchase i get a notice that I dont have enough points to purchase the pack. Would i like to purchase? Selecting yes bring up a purchasing error. "No points offers were found. Please check back later." If i tried something similar from the main menu Store i get the same error.
as an fyi the work around is to purchase from the Microsoft store. You just cant buy directly in the game.
I just did that and I didn’t get any points do I just wasted money
EA_KentCommunity Manager
Hey @BrennanKG,
I'm afraid that missing points aren't something we can investigate here on Answers HQ. If you still aren't seeing those points you purchased please reach out to the EA Help team so they can pull up your account and take a look.
For more information on how to set up a case with them check out the EA Help website. If you prefer you can also speak with them over Facebook or Twitter as well, instead./Kent
- EA_Blueberry
Thank you for the clear details, @MrMillennium69
To everyone impacted by this, please let me know the following and we'll get this raised up to the team.
- Gamertag/PSN ID/Origin ID
- Platform you play on
- When did this start happening? (day/time as close as possible)
- What pack(s) did you try to purchase
- Are you able to add points through the Microsoft store as a workaround?
If you are missing your points after having funds deducted from your account, please double-check your purchase history to verify the transaction has processed. If it's processed, try power cycling your console so your connection is reestablished with our servers. This helps push content through to your EA account.
If the points are still not there, please contact our Support team and be ready to provide a proof of purchase. Once they can verify the points were not granted they will make sure they land on your account.EA Help on Twitter
https://twitter.com/EAHelp
Live-Support I just had to close the game and reopen it and I got them
