Re: human verification error mut 21 freezes game

@tptdudethis is actually a returning problem from last year, which i posted about and never got addressed. it used to bring up a slightly different error message where it said it couldn't "load the event", rather than enforcement challenge, and you actually didn't see the verification menu appear, you just got the error message. I can't find my old post, but it got marked as solved and no one followed up on the 20 or so cases I opened either

I have been using the app non-stop, so upon loading in every time I insta-verify. Only one time for about 3 mins did this not happen. Will delete companion app, stop playing for an hour, report back

https://answers.ea.com/t5/Technical-Issues/hour-long-wait-time-after-finishing-solos-or-a-h2h-season/m-p/8411800#M5127

as you can see support is more interested in blaming the problem on my connection than addressing the fact that I get this human verification thing several times every hour even if im only playing solos and doing nothing that involves the online interaction of the auction house or h2h

@tptdudeSame issue for me as well.

1080Ti
https://lh3.googleusercontent.com/-BjUK0Va_OIc/X0caoFEwnhI/AAAAAAAALlo/yRZ4H5oRcmUSb3liiEYkqsOadItlbZRJACK8BGAsYHg/s0/2020-08-26.jpg

EA "help" closed my case without doing anything and marked it as "resolved." 😕

@tptdude So this happened to you last year? Did it ever get fixed or go away on its own?

@tptdude deleted app, waited 30 mins, got 10 mins in before it happened again. After I went back on it auto appeared. Does the auto-appearance happen for you normally if you force quit on the freeze and log back on? 

yes sometimes i am frozen out for hours or just an hour or days it depends but it will reappear after restarting even the game pc and router/modem, so....  the only thing that did maybe help was playing face of the franchise mode games

I just got this game, dumped money into it and now feel like ive been suck with a curse @tptdude 

At first I thought it was just coincidence about playing face of the franchise, but after being locked out of MUT for almost a straight day, I realized that completing an entire storyline in FOTF does remove the MUT human verification. It still returns quickly, but I have consistently been unlocked in MUT every time I finished an entire storyline in FOTF. Sometimes just completing one game finished the storyline, so it wasn't clear until I got to the "dream team" storyline, which covers an entire season. I checked into MUT after playing each game throughout that storyline, and after being locked out of MUT for over a day, I realized it's about completing the storyline and not just a single game in FOTF necessarily. Sometimes I have to reload the computer/origin/game to get the verification to go away, so also consider restarting before you check into MUT each time between games. 

Give it a try and if you don't want to play it just autosim and skip through as much of it as you can to see if it works!?  Just keep checking back in MUT after each game and see if it goes away.

I'm also noticing I get signed out of origin and it crashes when the verification returns. If i access MUT and the verification has already been there, then that won't happen. Its the return of the captcha after I get rid of it from playing FOTF that makes origin crash specifically.  

I also have issues closing and alt/Tabing out of madden when this verification error is happening.

@tptdude @donalgodon @Grubw @unuswise 

I have found a solution for this. Make a new account on your computer, make it an administrator and run it through that account. It will load it properly

tried your advice and the verification loaded if I "run as admin" when opening the game

so the verification still comes back pretty quickly, and when it does, I have to create a new microsoft account each time to remove the verification error. is there a faster way to deal with this problem or a possible fix coming down the road???

I'm having the same problem. Dont know what to do, tried different account. It happens again.

Well, i cant play at all, as soon as i enter mut, it appears the human  verification and I cant do anything. Lets see how this goes. I tried uninstalling booth Origin and the game. Nothing works.