Re: madden 23 - Must be signed in to access online features

Hi @Kingslayer_6988, 

Have you tried resetting the password for your EA Account to see if that helps? Sometimes setting a new password can do the trick with issues like this. 

For more info on how you can reset it check out the EA Help website. Let me know if you're still having trouble logging in after that. 

Thanks! 

I'm having the same problem as the original poster. I have reset my password, reset my router, reset my Playstation, deleted & uninstalled the application multiples times and have yet to access the EA servers.

I’m having the same problem I’m going crazy

I have done all that the only way we can get it to work is by using our hotspot on our cell phones for a little then switching to our house internet then it will work… very frustrating 

Same Problem on PS5 tells it can't connect to ea servers and can't seem to connect to ps network. I connected threw wifi. Tried restarting and resetting my password.

U find a fix?? Same problem for me.

Same problem too

I am having similar issue except I haven’t been able to play at all. Keeps asking to reset credentials. I am using ps5, I have ps plus subscription & wired network. 

Reset 5 times. Still say password required takes me to a link to reset my password

I’m having the same issue.  Reset my password 7 times and still can’t connect to the servers!

ReSet it 3x now. To no avail

I have the same issue since it bought the game a few days ago. Changed password multiple times, nothing has worked 

Same issues here. I’ve been talking to someone from EA all day on twitter and no help. Just saying it’s a known issue. I played two games of face of the franchise and haven’t been able to sign in for two days now. This is infuriating. Getting the need to sign in alert and then when I try to sign in from the menu it gives me unknown login error. 

Yea did it 5 times still nothing can y’all fix this soon 

Same issue here. I would like my money back for game and “membership to EA”. Y’all are a joke.  

@091dbf124280fedf Refund everyone that got scammed because that's what happened we got scammed!!!

Edit: Removed all caps. Do not abuse formatting options per the Answers HQ rules. -CM

Still having trouble logging in. Nothing is working. I’ve tried everything. 

Me too, it’s insane. Pay 70 dollars for a game that doesn’t even work smh

I keep getting the wrong code to reset my ea password on PS5 hardwired. Done it 5 times no fix. Got a case number with EA and haven’t heard anything since. What do I do?

I think it’s a lot of people, I have Xbox series X and  it’s been doing the same thing to me the pass 3 Days since so bought the game. Weird because my brother has Xbox and it works for him. It’s very upsetting. I contacted EA and got a case #, they messaged me back to get my email n gamertag so I’m hoping they help. I want to play this $70 game I paid for. It’s sucks. Your not the only one 👎🏻

I contacted EA as well, they contacted me back asking for email And Profile Name. Wait 24-48 hours n they will contact you. I’m hoping they help, it’s taking too long. I understand the game just came Out But cmon we paid a game to play.