Community Manager

Re: Wrongful Ban / EA Accountability

@balkaflakaflame wrote:

@EA_Blueberry please explain why my post was removed. I did not violate any of the Hq terms.

I don't see any removed reply or post of yours from your account. I explained earlier in the thread on how some replies or posts could be flagged by our spam filter as potential spam so we have to manually go in there and remove it. Our staff may have removed it from that queue by the time I logged on because I don't see anything in there from you nor removed posts on your account history.

Certain replies being removed here are in violation of our forum rules: https://answers.ea.com/t5/help/faqpage#dos-donts

This is a final warning before this post will be locked down due to the following forum rule that is repeatedly being violated:

Don't make legal threats. The forums aren't the ideal place for legal discussions and posts including legal chat will be removed.

It pains me to see so many of you in here not getting your actions overturned and as a gamer myself I fully expect you to feel disappointed/angered from that outcome. Nobody wants to see their efforts come to a halt. You are more than welcome to dispute the ruling again and provide any information you think is helpful to our Terms of Service team that could have triggered this on your account since playing Madden NFL 21. I wish I could do a deep dive in your accounts and provide specifics, but it's outside of my role and I can only point you in the right direction on where to address this.

We have a full explanation of the rules for Madden NFL 21 here: https://help.ea.com/en-us/help/madden/madden-know-the-rules/

If you have any questions on what coin distribution, buying/selling, or farming coins is I recommend reviewing this article above for those unaware of it's impact on the game.

To reiterate some points previously mentioned in this thread:

Only our Terms of Service team will be able to help overturn an action. Dispute/inquire by filing a case HERE.
The Terms of Service team is experiencing higher volume (COVID-19 driving more gamers online, holiday season, and limited staff during holidays). Disputes are taking longer than expected to address. You will receive a response via email with their conclusion.
If you receive an email for an ADDITIONAL action on your account. DO NOT resume your current case. Create a new case for any separate action.
Rules for Madden NFL 21 HERE.
You can send a follow up dispute to our Terms of Service team if you do not agree with the initial ruling. You will be required to provide information on anything you feel could have factored into this action on your account since playing Madden NFL 21.
Answers HQ Rules will be enforced in this thread.

34 Replies

Replies have been turned off for this discussion

agm1989
5 years ago
@EA_Blueberry Blue, all anyone wants to know is why we never received OUR portion of the ToS. That’s it, if we’re going to get emails saying we cheated/etc and emails upholding the standing we at least deserve to know WHY it occurred as to educate others AND we deserved our own portion of ToS. It’s a two way street and I feel like it’s a simple and fair request
Elesser141
5 years ago
@EA_Blueberry "Promoting Coin buying and selling, anywhere, breaks our rules. This breaks our code of trust, remember? We go over that in the rules listed above" The exact words this website uses. Even a 8 year old is smart enough to go onto youtube type in madden 21. Click almost any video and see that they are promoting coin buying and selling. But no, thats no easy for EA. Instead they have to falsely ban people and then make excuses about doing it all while trying to get us to forget we were banned and to move on. There is a serious issue in this company and even if you can not review our accounts yourself you can easily bring it to someone higher up in the company.
stefan_suedbade
5 years ago
Hey @EA_Blueberry go and watch some YouTube.
those guys are not banned but we are?
biggest joke in the world!
peeze31
5 years ago
@EA_Blueberry My Original Case has been "In Progress" For 45 Days ... that is Unacceptable and has nothing to do with the Holidays. Ea has made there stance very clear with us and it's Your Right No Matter What .... if EA really wanted to enforce cheating then they would be all over these You Tubers who Break every T.O.S. rule you have but yet Ea SUPPORTS these very same Gamers .... Double Standards.... its insulting to us and a slap in the face .... NOT ONE CASE has been overturned so that itself shows your investigations are Frivolous and something isn't correct. You can't Honestly tell yourself all this is right and you know it .
peeze31
5 years ago
@EA_Blueberry Would you like the thread to provide you with the names of these guys that promote coin selling since you want to Help Us so bad and Enforce your T.O.S. ? Who Do I Report Them To since we are Enforcing Ea T.O.S. .....
peeze31
5 years ago
@EA_Blueberry Your a Community Manager so im sure you can get the names to T.O.S. of the Guys Selling Us Coins Since we are accused of that ... Scomo , Zirskee , Guttfox , Drini ,Madden Money shot are a just a few off top of my head ... get %10 if you use there code (gamertag) i believe is what they say everyday during streams
peeze31
5 years ago
Everyone go to Ea Help and create a New Case reporting the Ones that Sell Coins or sold Coins to you ... make sure you get the correct gamer tags for the You Tubers .... let's help make EA Great Again.... time to prove a point .... Rules supposed to be for EVERYONE !!!
Andy_light69
5 years ago
@peeze31 What about franchisegg dc glitching people live on stream then ea allows him to complete in clubs? Maybe when drini got banned and he just tweeted ea a threat that he would cancel his game that night and was immediately unbanned? Dubby dc glitching someone and only being banned for a week and allowed to play in clubs? Listed at the bottom are all the people that made it to the final 2 in their club that I 100 percent know sell glitches and ways to glitch out players. EA's own commentary calls them ebooks and says to buy them. Well then glitching out my players makes them cheaters. EA is backing cheaters, and nobody likes a cheater remember? Boogs played a video on his twitch of a dude putting his meat on boogs neck and ea backs him, and that's okay? Kids watch him and can tune is at a random time and see a * and ea okay with that? But we call banned?

Joke ( Browns champ)
Kmac ( bengals champ)
Penguin ( cards champ)
Manu ( Panthers champ)
Cleff ( Bucs runner up)
Drini ( jags champ)
wesley ( texans champ)
Henry ( eagles champ)
Solty ( eagles runner up)
Noahupnext ( Pat's champ)
peeze31
5 years ago
Attached a screen shot of Madden 21 Ea Twitch .... and look at who's on right now as we speak on Ea's Twitch promoting coin selling .... On EA's Channel !!!!! Explain @EA_Blueberry
DaBear-11B
5 years ago
Like we get no benefit of the doubt with EA one of their own streamers brought this up on the 5th because one of his moderators in twitch who is an nms player was also banned in this wave. EA and all of its employees should be a little more vocal and concerned about doing the right thing not continuing to spam the same crap that just isn't true
Daviid147
5 years ago
Why don’t you tubers get banned??? They literally have a discount code so you Can use it on coin sites.
peeze31
5 years ago
@Daviid147 They Must Have Ea's permission... Doing it Live on Twitch Off the Madden 21 Ea channel..( recommend watch ) not Hard to miss every Saturday and Tuesday Morning... your not special
agm1989
5 years ago
@peeze31So if they were to hypothetically have permission to promote coin selling then that would be setting up their own user base to suffer suspensions/bans. Hmmm when you put it that way it sounds like the company would be operating outside of the scope of their own TOS’s... which by definition would be committing an fact of Fraud... which is both Criminally and civilly illegal. How strange lol
BigJuego
5 years ago
@peeze31 It is even in their terms of service see the following from EA TOS:

Sell, buy, trade or otherwise transfer or offer to transfer your EA Account, any personal access to EA Services, or any EA Content associated with your EA Account, including EA Virtual Currency and other Entitlements, either within an EA Service or on a third-party website, or in connection with any out-of-game transaction,
(right here)
unless expressly authorized by EA.
agm1989
5 years ago
@BigJuego You are 100% correct but they’ve also come out on record saying they do not and will not give that authorization. It was a big thing last year. So while they do have the ability to do it I’m pretty sure that provision is to simply cover them when it comes to their giveaways since that falls under that scope as well
BigJuego
5 years ago
@BigJuego EA Authorizes these YouTube content creators to sell us coins (Why you ask). The truth is EA sports is on this scam. Loot boxes DDA is only scratching the surface. #FixMadden #BanMaddenOnYouTube
BigJuego
5 years ago
@agm1989 How can EA deny that they do not sell coins when they allow these YouTubers to break their TOS everyday that they then turn around and ban the casual player for. How do these people on YouTube get to operate not get banned for doing so. The fact of the matter is EA is running these sites that are being promoted that is why TOS is not enforced in them.
peeze31
5 years ago
Until I get a explanation for these attachments then I'm definitely convinced Ea T.O.S doesn't exist... can't be possible with this on there own Twitch Channel.. Live this morning
peeze31
5 years ago
15 Million Coins and 70k in training points 🤣😂🤣 But I'm the Cheater .... explain this please do
BigJuego
5 years ago
@peeze31 At this point EA sports is in the same boat as these politicians that can’t pass a stimulus package and when they think they finally have something it is a slap in the face to people or the gaming community in this instance. #FixMadden #BanMaddenOnYouTube
agm1989
5 years ago
@BigJuego Oh I’m not saying they don’t, I’m simply framing the thought in a way that shows a direct link without saying “ I think”... when you make statements in that manner it takes subjectivity out of it. It’s OBJECTIVE at that point. Because now I can OBJECTIVELY say that if they allow Youtubers to promote an act they have in their ToS, then you now can in no way accurately know who is receiving these services via an authorized or unauthorized middle man/source. Your ToS engagement can no longer be enforced objectively and that’s when you run into legal quandaries. But hey, I’m no lawyer I just play one on TV lol
Andy_light69
5 years ago
@peeze31 Yo not to defend them or anything, but isn't he on his own channel? The screenshot you shared earlier showed he was on his own channel, but playing madden 21. Am I seeing that correctly?
agm1989
5 years ago
The screenshots you’re saying you need information about don’t actually show anything. Simply having something doesn’t make it improperly obtained. You would need to take a picture of his channel, displaying the coin site and the promo code... then you can actually demand something. That guy spends thousands on packs, everything he has could be obtained the way he plays/spends/works the market. If you want EA to actually have to answer for something it has to be objective evidence, not “look how much this guy has”... and yes he does advertise for Rock Bottom Coins, he has a Promo code with his name and he runs the ads during twitch and YouTube. Focus on that
agm1989
5 years ago
Also, he’s not a partner like someone like popular stranger (who does not have a coin sponsor)... you need to actually show meaningful, factual evidence. There’s a difference between his channels and an EA partner. Just because you type in Madden in twitch doesn’t mean he’s sponsored by them (he’s not)
peeze31
5 years ago
@Andy_light69 Yes Via Ea Madden Channel RECOMMENDED users list ... click on Madden 21 on Twitch and ar the Bottom Ea post who they RECOMMEND that you watch. I only know who these guys are because I watch Madden on twitch for card releases and these guys always pop up before or after Ea's stream .... and they Definitely promote selling coins ..... NOTHING against them at ALL .... I just want to be treated EQUALLY and I didn't even cheat ... but this is blatantly right in front of EA EVERYDAY