Saved up for the 50s Antonio Cromartie+PUP; not in binder. Inventory Glitch

As FYI, my notification is in queue waiting on 'the Concern team'. Help.ea.com prompt had my ticket as 'fixed'. Infuriating. Regardless the rep assured my ticket was still in queue with the concern team.

...here's my other concern. After the Autumn and Blitz promo's I've picked up a 94ovr Night Train Lane, a 92 Patrick Peterson, to work with my 92 DRC. That card that's in queue is getting devaluated waiting on the concern team. Picked up a 91 Deion Sanders... can power him up to 92 OVR.

It would be nice to talk to someone about this issue... 

Hi EA, I now have a 95 OVR Deion Sanders. I still have not heard anything from the concern team... oh boy

@EA_KRAELO Hi Agent K, I am going for a Hail Mary here and hope you can intervene. For one, I believe it shouldn't take more than 3 months to resolve a confirmed server sync issue on missing items. Secondly, the outsource company that EA uses for customer care needs improvement.

I've opened this ticket 68815769 back in +/- November 19, 2020 and it was closed (again) 1/21/21. I have not received follow up from the studio/escalation team. I have refreshed the ticket every 2-3 weeks hoping someone at EA can once and for all resolve the issue.

Basically, back in November I completed the Antonio Cromartie 50s set. When I went into my team; the pup and the 50s 92 ovr card where no where to be found. Two Help.Ea.com reps escalated the case and confirmed that I have indeed made the set, but however due to a server sync issue intervention from the escalation team needed to happen. I was asked to wait 'patiently.'

This is 'insane.' Ticket 68815769 has been closed 2-3 times already and the escalation/studio team has never reached out to me. Regardless, this issue has taken too long and the help.ea.com has 'failed' on multiple occasions. Antonio Cromartie and the pup now value is diminished. I am running Deion (97), Rod Woodson 97ovr, Pat Pete (MCS 96), Night Train Lane (95), and have Richard Sherman (94 for chems).

Here's what the help.ea.com Javaid guys said: I just now escalated your case (68815769) with the team. Our team will work and investigate on this case and once done will email you with the resolution. However, if you need any update regarding this case or need to assist with any other issues, I suggest you to create a new case at help.ea.com instead of clicking on resuming the same case 68815769. If you click resume on the same case it keeps your case out from the concerned teams queue who are working on it. So whenever you need update or have any issues please create a new case instead of resuming the case 68815769. I request you to have a little more patience.

Help...

Good Morning @Neo_Novalis Yeah, this is like my cry for help for four concerns: 1) Legitimate concern for missing items due to 'server sync issue' 2a) the disconnect between help.ea customer service/studio/concern team 2b) the unwritten rules for escalating tickets/the closing of tickets affecting queues. 3) +3 months is rather long for a resolution confirmed by 'second tier' ea.help specialists (yeah, confirmed on three separate occasions). 

☹️

Hi @EA_KRAELO 

Please help.

Help.EA.com officially closed my case because they lost their notes from November 2020; as how I've interpreted because the rep on the phone today Murkesh H. said 'they could not find notes that go back that far.' The ticket was closed based on technicality and their was nothing he can do. He did try to bunch my issue with the 85ovr 50s NAT situation. I told him that was not the situation. 

Prior to today, on Jan 25 I received an email from Help.EA.com. 'My name is Marion and I am with the Madden Specialist team here at EA Help. I've received a case that was created on your behalf and you are in good hands! I see that you're having an issue with the missing items in Madden. As a gamer myself, I know how painful missing items can be, so let's see what we can do to get it sorted out.

I have looked over the entire Madden account for the missing item and was unable to verify any lost in-game assets. We apologize for any inconvenience or disappointment this may cause.'

This is disheartening.

Is there a department at EA where we can file a grievance?

@FriendlyFire1126 Thanks for tagging me on this thread. Unfortunately, there is not a way that I can investigate your account for privacy reasons; however, I am looping in @EA_Blueberry to see if he can work with our studio Customer Care specialist to look into your situation. Again, unfortunately, I do not have the ability to look up what you may have pulled back in November 2020 so that has to be verified if you received that content/card ID at that time. I will also ping @EA_Blueberry offline to make sure he has all the information to investigate this matter.

Thanks!

K

@EA_KRAELOThanks Agent K for acknowledging my issue (and thanks for all of your hard work behind the scenes). I was waiting for a studio customer care/escalation team rep for an email of communication since November. The abrupt Marion message from 1/25 and my phone conversation with Muresh was disheartening especially since he mentioned he couldn't find the November notes, could not do anything, and closed my case. Thanks again.