Xbox is linked to an old EA account and I cannot change the password.

I did the online chat and got no where. Since they say I cant verify my info. Frustrated!

Hey @IManChildI,

If you are encountering any account related issues your only option will be to contact our support by clicking on this link: https://help.ea.com/en/contact-us/?product=madden-18 

We will be unable to assist you with account related queries on a public forum as this would lead to sharing account information in a public space. If you are encountering a password issue you can try to follow the instructions on this link Password reset EA should you have access to your email account. we have to verify if you can authenticate as the account owner in order to discuss the details of your EA account this would otherwise allow anyone to access your account information.

Thanks,

Roger.

I have the same exact problem. Did you ever figure it out? The customer support link isn't working for me either which is annoying.

Yall have not been even letting me request a chat

Hey @lastpharaohx,

Sorry to hear about that, are you having issues with our chat, can you let me know what issue you are encountering exactly on your side? 

Thanks,

Roger.

Hello, I'm not able to request a chat or call. The box is gray and won't allow me to click it. 

I need help too!

having same problem. account has an od email so I cant sign in to play online or anything