Auction Glitch

I sold one of my cards and it took the card away but it didn't give me the coins. And my friend bought a high card and the auction house took his money and didn't give him the card. this is bull and needs to be fixed please.

This happened to me on December 10th while bidding on elite players, as of now it has not been resolved.  That time I lost 56k coins.  I just lost another 100k tonight while bidding on signs tonight.  

EA knows that there are problems with the auction house (database) eventually it stops acknowledging that you were outbid and so you lose the coins.  They are in no hurry to fix this problem.  After 5 days without resolution, I contacted them again and here is the response I received.

"Thank You for contacting us back.

My name is Pranay and I'm an adviser here at EA. I'm really sorry to know about your issue. I apologize for the inconvenience caused. Sorry for the delay in response.

However, I would like to inform you that this is currently a known issue and we have been receiving similar kind of contacts from a lot of other customers too. I would also like to share that our studio is working hard to get it fixed.

We will request you to give some time while our studio works on it and try to get it fixed.

Your patience is highly appreciated on this matter.

Hope you understand.

I would also recommend you to keep yourself updated on our Answers HQ page : answers.ea.com/ to get any update on the issue."

Your best bet is going to be to find something else to play or continue to play but pretend like they took this issue serious enough to take down the AH again.  I guess when it's the customers getting screwed over, it's really not that serious...

Same here... I just bid on two Elite Road Signs that I appeared to win (went into negative time) and lost over 70k. I'm super pissed right now.

I've been waiting for them to do something since the 10th, it just happened to me again.  I'm down 156k coins total now.  They acknowledge the issue and that many people are experiencing it but they don't really care.  I've been dealing with this for 7 days now, see below for their bs response.

Thank You for contacting us back.

My name is Pranay and I'm an adviser here at EA. I'm really sorry to know about your issue. I apologize for the inconvenience caused. Sorry for the delay in response.

However, I would like to inform you that this is currently a known issue and we have been receiving similar kind of contacts from a lot of other customers too. I would also like to share that our studio is working hard to get it fixed.

We will request you to give some time while our studio works on it and try to get it fixed.

Your patience is highly appreciated on this matter.

Hope you understand.

I would also recommend you to keep yourself updated on our Answers HQ page : answers.ea.com/ to get any update on the issue.

After 5 days of waiting you get this.

"Thank You for contacting us back.

My name is Pranay and I'm an adviser here at EA. I'm really sorry to know about your issue. I apologize for the inconvenience caused. Sorry for the delay in response.

However, I would like to inform you that this is currently a known issue and we have been receiving similar kind of contacts from a lot of other customers too. I would also like to share that our studio is working hard to get it fixed.

We will request you to give some time while our studio works on it and try to get it fixed.

Your patience is highly appreciated on this matter.

Hope you understand.

I would also recommend you to keep yourself updated on our Answers HQ page : answers.ea.com/ to get any update on the issue."

After 7 days of waiting it happens to you again.

Known issue, don't hold your breath.

"Thank You for contacting us back.

My name is Pranay and I'm an adviser here at EA. I'm really sorry to know about your issue. I apologize for the inconvenience caused. Sorry for the delay in response.

However, I would like to inform you that this is currently a known issue and we have been receiving similar kind of contacts from a lot of other customers too. I would also like to share that our studio is working hard to get it fixed.

We will request you to give some time while our studio works on it and try to get it fixed.

Your patience is highly appreciated on this matter.

Hope you understand.

I would also recommend you to keep yourself updated on our Answers HQ page : answers.ea.com/ to get any update on the issue."

I've been waiting 7 days now and I just lost more coins.