Forum Discussion

Gcdb0127's avatar
Gcdb0127
Traveler
6 days ago

Incorrect Age account issue

I'm trying to log into a new account using my EA account. When I go to log in, it says I can't log in because my date of birth entered on the game doesn't match what's on my account, even though it is. I've tried relogging and uninstalling and reinstalling. I'm on android, if that helps.

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hey Gcdb0127​,

    If your age is set correctly on your account page here but the game isn't recognizing that or allowing it to be updated, it'd be best to contact support directly.

    We're unable to make any changes or review the account on the forums, but creating a case here will let you get in touch with support so they can take a look. Thanks!