I completed all 4 87 OVR Kickoff Masters. I only received 2 Kickoff Master Tickets. I have checked achievements and they are not waiting to be claimed. They simply are not there...but the achievements so reflect completing tier 4. See pics.
Is this a known issue? Who do I contact to correct this?
I have the exact same problem. On day one I completed just 2, 87 overall Kickoff Masters (Brown & Wright) but for some reason when I checked the Mahomes Grand Master set, it showed that I had the required 4 Master Tickets. About an hour later I randomly went to the Grand Master set again and my Master Tickets had been reset to zero. That’s when I emailed EA Help. Later that day an in game notification popped up and corrected the visual glitch. It displayed correctly that I had 2 Master Tickets. At that point I thought everything was fine. However, yesterday I completed 2 more 87 Kickoff Masters but for some reason it still shows that I have just 2 Master Tickets. I contacted EA Help and they said that they’d report it and that it should fixed in the next few days. Not sure that’ll happen but who knows this season.
Hi All
So I have completed 4 87 overall kickoff masters, however I received only one kickoff master ticket for the Patrick Mahommes set. Now the issue is, the first day of promo, you were able to get those tickets by completing 84 overall masters (not 87). I did that and got my 4 kickoff master tickets, but then EA changed the requirements from 84 to 87 and took the tickets away. After a day, they gave me one ticket back because at the time I had completed one 87 overall master. However, now I have completed all 4, but haven't been able to get any additional tickets from the achievements other than the one that EA sent to me.
I really appreciate if you can help ASAP me get my tickets as the promo ends in two days and I've spent a lot on this promo. Please find attached screenshots of the sets.
Thanks.
Community Manager@GoodOldRed @585bl @BuddyBoy2528
If you are missing Kickoff Master Tickets, we will need you to make contact with an EA Game Advisor for assistance.
Click the following link to get started: https://help.ea.com/en/contact-us/
Please note the current changes to support: https://help.ea.com/en/help/faq/temporary-changes-to-support-options/
For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/
Thanks.
Hi
I actually did that yesterday and spent 2-3 hours on the phone, but turned out that this is something they can not validate. So they actually asked me to post here, cause devs here will be able to help. Please let me know how to proceed.
EA game advisor tells me it's a known issue, but they don't do anything about it. How can I get this resolved before the set expires?
This promo is almost over and nobody can do anything to help. Just maddening.
