Loading screen freezes at 99%. Been doing this for 2 weeks.

Madden Mobile support used to be amazing. Now you to can't even get a response. And when I came to EAs homepage it basically tells you to go through the in game support which has ignored my many inquiries about what I'm supposed to do because this bug is affecting my progression in the game. If during challenges the screen won't load past 99% and I can't complete the challenge this is a major problem. I know many of my league mates are suffering from the same problem as well as others in Reddit forums. What is being done to resolve this issue? Why is there no way to talk to support in Madden Mobile anymore? Why has this game gotten worse and yet at the same time more expensive? 

 For the record I've cleared the cache and data from Google play services on my android, uninstalled and reinstalled the game. Logged out, logged back on... All that... Nothing has changed.