Forum Discussion

Anonymous

10 years ago

SolvedApproved

Lost Account

I deleted the Madden app on accident and when I tried to get it again I did not have my account linked to Facebook. I put a lot of hard work into the account and really want it back. Thanks!

technical issues

Anonymous
10 years ago
Approved
So it turns out I wasn't 100% accurate with my statement about a team being unrecoverable. The following is information I received from communications with somebody I know that actually works on the title.

It turns out that if you have this situation occur, it is possible to recover the team unlike we all, or at least I previously believed. If a user loses their account in this manner, that user can possibly recover the team if they know the UserID associated with the account. The UserID can be found at the very end of the credits screen in the settings menu.
If the team is lost, but you have the UserID, get a hold of Customer Support at http://help.ea.com If you have the ID, recovering the team is possible. So all users, especially those of you who are not backed up to Facebook should find out and make a note of your UserID. Without this ID number, recovery of the team is not possible.
@Ameenqazi03

8 Replies

Anonymous
10 years ago
Approved
Sorry to be the bearer of bad news, but if your Madden Mobile or FIFA mobile account is not linked to a Facebook account (is a guest account) and the device or app has an issue or is replaced you can lose your progress. Lots of users create a Facebook account that is specifically for the purpose of the game.
Anonymous
10 years ago
Approved
Is there any way I can still link it to a Facebook account?
Anonymous
10 years ago
Approved
If you deleted the app with the data on there while not backed up to Facebook, the team and players are gone. Sorry but it cannot be recovered in this case.
Anonymous
10 years ago
Approved
I had a guest account and it the app wouldnt open so I deleted it. My friend deletes the app on a guest account and didnt loose anything. But I did I played on it a little then I wanted to see if my account was still in my old league. And it was all the players still there and every thing. My phone also keeps sayong that league matches are starting for that account too. Is there anyway the EA could get me my account Back?
Anonymous
10 years ago
Approved
So it turns out I wasn't 100% accurate with my statement about a team being unrecoverable. The following is information I received from communications with somebody I know that actually works on the title.

It turns out that if you have this situation occur, it is possible to recover the team unlike we all, or at least I previously believed. If a user loses their account in this manner, that user can possibly recover the team if they know the UserID associated with the account. The UserID can be found at the very end of the credits screen in the settings menu.
If the team is lost, but you have the UserID, get a hold of Customer Support at http://help.ea.com If you have the ID, recovering the team is possible. So all users, especially those of you who are not backed up to Facebook should find out and make a note of your UserID. Without this ID number, recovery of the team is not possible.
@Ameenqazi03
EA_Barry
Community Manager
10 years ago
@R_PaulsonX

Good info, thanks.
MosesLeader2345
5 years ago
@EA_Barry My account got deleted the next day I got on . My account is a 81 overall MosesLeader.
Frankie7Love
3 years ago
Hello sir I accidentally deleted my madden Mobile account I logged in with Facebook can I get it back??? Thank you