My Madden Cash section disappeared
My Madden Cash section disappeared.
Hello, I use to play madden mobile back in 2017 and had no problems and I recently came back to the game, I'm level five now and my [Removed - CM]. But, my problem is that the madden cash section has just disappeared, ever since I reinstalled the game for the first time on my new phone there has been no Madden Cash section, I would try to buy a pack and it would tell me I didn't have enough madden cash and told me to click the arrow to take me to where I can buy madden cash, so I click the arrow and nothing happens, what do I do?
I live in the US and I play on android, a Samsung Galaxy s10
Hi, @X_DamCam_X
Do you know if you have the latest Android update installed on your device? Check out these steps I linked below:
Android Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
It's a possibility your account is set up to not access these features. More information on this can be found here: https://help.ea.com/en-us/help/account/online-access-for-child-accounts/#parentalcontrols
Mobile games
Our mobile games don’t have parental control settings, so some features might not be available for underage accounts.
Some EA mobile games are age gated, meaning we ask for a date of birth, and child users play a version of the game which does not include social features.
If you're not able to access the store after these steps, contact our Live-Support team so they can pull up your Madden Mobile/EA account to take a look as to what's restricting you from purchasing Madden Cash.
