To avoid avoid any more threads being posted here and on Answer HQ about this problem, Its already known by the devs. If you sold an item and you haven't gotten your coins yet. Please be patient. You will get them typically within a few hours. Please wait up to 48 Hours and if you have not gotten anything yet, Contact EA Customer Support here: http://help.ea.com/en/ Thanks!

Actively moving new posts on this problem to this thread. Please do not post anymore as its not needed. Read the OP and all new info will be added to it.

Sold an item but you haven't gotten your coins yet? Read here

619 Replies

Anonymous
11 years ago
They haven't said anything to me at all. The case is open, but have done nothing
Anonymous
11 years ago
Just lost another 19000 coins, lost auction ... server locked up ... went back in and coins not returned! You would think that EA would get thi fixed. My suggestion is everyone send emails and leave bad feedback in the Google Play store or Apple store.
Anonymous
11 years ago
I lost a lot of players and coins due to the auction house error in out.I lost Brian Cushing mlb, nick Fairley dt, steelers coin up I still have the card but it won't let me cash it in.I also lost justin gilbert cb, sio moore lb, and 7000 coins.this has got to be the biggest crock of **bleep**.I spent $200 on this game give me my **bleep** back or my money.
Anonymous
11 years ago
It's not a problem with servers it's written in the program of the game or someone at EA.everytime I get a good player for cheap the game errors and takes him and my coins.not to mention when I have a chance to get a good player for cheap the auction house errors out and I lose but when I'm low on coins it works fine all dam day.I lost Terrell suggs/50100 coins,Brian cushing/42000 coins,sio moore/5000 coins,justin gilbert/5000 coins,steelers coin up/2500 coins,and out of nowhere 70000 coins gone and I spent $200 on this game and I reported it all and guess what I got in an email 5 days later....I'm sorry....are you [Comment Removed - Admin.] you I have ever gotten from a company like this.
Anonymous
11 years ago
This also happened to me I by chance found the support email in app and got mail to come here....[Comment Removed - Admin.]

[edit: email address removed]

To whom this may concern,

I just updated the madden mobile today. I had to update in order to play the game. As I updated and started the game as usual. I was shocked to find out the hours saving up coins purchasing players at a steep price through the live auction and the real money I spent to purchased madden bucks to buy gold packs and all the other bundles you offer. I don't think it's fair that I now have to spend countless hours to level up and save for coins and no way am I going to spend a dime on Madden Bucks as far as I see it you should refund me for the money spent on getting madden bucks. I will not be cheated out of the time and money spent so you can make more money off me and the thousands of others who play this game. I hope you will resolve this issue in a timely manner.
Anonymous
11 years ago
I have been trying to contact ea but no response i was missing 20,000 coins while using the live auction it said i won the bidding but no item came up and my coins got taken
Anonymous
11 years ago
I placed a bid on a player and I lost the player and my coins even though I won the bid again I placed a bid on a player I didn't win the bid but I lost my coins very frustrating when you work hard for these coins please fix this issue and give me my coins back. I enjoy the game very much into this issue has occurred. if it doesn't get resolved I will not play this game anymore and I will send bad reviews to other players who do play this game.
Anonymous
11 years ago
Live Auction crash and lost all my coins on a bid, did not win the player. I lost over 22000 coins. Not happy. how do I get those back?
nardoas1688
11 years ago
I recently won a bid on a player for 15,000 coins and as the bid ended the auction became unavailable. After refreshing the app I went to add the player to my lineup and when I put him on defense there was another app crash. I went back in to the app to find that the player and the coins I spent on him were gone.
Anonymous
11 years ago
I was bidding on a player and lost all my coins (200k) when i the auction became unavailable. How do I get my coins back?

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Sold an item but you haven't gotten your coins yet? Read here

619 Replies

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