Forum Discussion

Anonymous

9 years ago

SolvedApproved

Andromeda Initiative Helmet

So I watched the 6 videos on the training hub to acquire the unique helmet. However I didn't receive any content in the game yet. It says I watched all 6/6 videos twice. It's almost like it didn't update or register that I watched all of them

EA_David
9 years ago
@danny123me Hey, unfortunately there's not an easy way to do this. If you talk to support they can find the account linked to your PSN ID.

Hopefully this won't be needed, you can try logging into the Mass Effect archives with any email addresses that you suspect may be linked. If it's correctly linked you should see your account and any of your characters that you've uploaded.

https://masseffectarchives.com/en_US/

Thanks.

3 Replies

EA_David
Community Admin
9 years ago
@danny123me Hey, have you checked Ryder's Cabin on the tempest. The helmet will be available from a drop point to the right of the email terminal/SAM.

Your posting account doesn't have the game attached so I can't check, but you may want to double check that you did the AI site steps using the account that's attached to your gaming account.

Thanks.
Anonymous
9 years ago
Approved
I've checked the terminal on board the tempest and there wasn't anything there.
How can I check which account is linked to the game? I could've sworn I used the same one.
EA_David
Community Admin
9 years ago
@danny123me Hey, unfortunately there's not an easy way to do this. If you talk to support they can find the account linked to your PSN ID.

Hopefully this won't be needed, you can try logging into the Mass Effect archives with any email addresses that you suspect may be linked. If it's correctly linked you should see your account and any of your characters that you've uploaded.

https://masseffectarchives.com/en_US/

Thanks.