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gothicgirl246's avatar
10 years ago
Solved

black screen when in game

I have played this quite a lot of times but just lately on a new playthrough when I try to see Miranda in the apartment I get a black screen on trying to get in the room.  I had to play through the game without seeing her  and of course Miranda dies on Horizon when I always save her.

Any suggestions please

Thanks

  • Hi

    I updated the game which solved the problem and have started a new game now so hope this works ok.

    Thanks for your reply

4 Replies

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    10 years ago

    @gothicgirl246Hey, please try a repair, to start. Right-click the game panel in Origin to get this option. 

    This assumes you're on PC of course, please let us know if you're using a different platform. 

  • Hi  I tried that before I posted here it made no difference.

    Also I deleted the game and reinstalled and just started a new game.

    Now it's happened again. On returning from Menae and trying to go back through the scanner it freezes again and I get black screen again.

    I have done another repair but still get black screen in same place.

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    10 years ago

    Thanks. 

    Can you try restarting your machine with a Clean Boot and see if that has any effect? If this has no effect, can you try turning down the graphics settings just before you arrive at the section in question?

  • Hi

    I updated the game which solved the problem and have started a new game now so hope this works ok.

    Thanks for your reply

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