Forum Discussion
@Boomer_Fynix Just for fun, try playing with a different sound device, one that uses a different output than the one you're currently using (e.g. built-in speakers vs. headphones connected via jack). I don't have any particular reason to think it would work, but it did help someone else and is easy to test.
If that doesn't make a difference, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
- 5 years ago
I have 3 possible audio outputs and I have tried with all 3.
Built-in Realtek speakers, Crashed at door with no audio clip.
Headphone jack, Crashed at door with no audio clip.
ASUS VG249 Monitor Speakers via HDMI (This is what I normally play it through), Audio clip begins, but still crashes at door.
Checked all drivers and it says they're all up to date.
dxdiag results attached.
Wife played all 3 games through all 3 outputs depending on whatever setting I left my computer on (Headset technically runs through the same Realtek driver as speakers and I play some online games with friends). Not sure what output she was using when running through Haestrom.
- puzzlezaddict5 years agoHero+
@Boomer_Fynix It may or may not have anything to do with these crashes, but your C drive has less than 5 GB free. Clearing another 15+ GB would be ideal, but another 5 should at least eliminate this as a source of the issue.
Please also run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
- 5 years ago
I'm not sure if it makes any difference, but Steam and all of my games are installed on my D:\ drive that has over 3TB available.
I didn't realize I was running that low on space so I cleaned up my HD and was able to free up an extra 20GB on my C:\ drive.
I ran the PowerShell commands for both drives just to be sure.
Results for C:\
--
Deployment Image Servicing and Management tool
Version: 10.0.19041.844Image Version: 10.0.19041.985
[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.--
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.Results for D:\
--
Deployment Image Servicing and Management tool
Version: 10.0.19041.844Image Version: 10.0.19041.985
[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.--
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.Windows Resource Protection did not find any integrity violations.