Sorry for the late answer.
Are you on a private or a public (University) network?
Do you use special characters in your user name or E-Mail?
There should be no need to redeem the Cerberus network key.
If I understand you correctly you can't log in and you get the error message in game?
Are you on a private or a public (University) network?
I too have a similar difficulty to LuciaCBG. I recently purchased ME1 and ME2 through the Origin web site to replay them. My current system is not reading/accepting the original CD-ROMS I have from when I first purchased the games.
When I open the ME2 game and attempt to log in to the Cerberus Network using my Origin username and PW, the game tells me, "The Password does not match the one associated with this email. Please try again." I have, to no avail.
When I click "Email my password" nothing has arrived in my email inbox.
I cannot access the game's DLC without logging into the Cerberus network, nor can I import my recently completed characters from ME1 until I can do that.
Sorry, and thank you in advance for any assistance.
Hevy Phyzx
First, did you tried to redeem the CD keys of the old games in Origin?
If not and you are still eligible for a refund of the new games I would suggest to try it.
But of course only after the problem is solved.
@Hevy_Phyzx wrote:
When I click "Email my password" nothing has arrived in my email inbox.
I cannot access the game's DLC without logging into the Cerberus network, nor can I import my recently completed characters from ME1 until I can do that.
Sorry, and thank you in advance for any assistance.
Hevy Phyzx
This means there is a different email associated with your account.
If you can't remember or don't have access to this email account any more, you should contact EA directly. If you are not from the US change the country in the top right corner.
If you have trouble with the contact attempt look at this guide.
Hi,
My difficulty does not seem to be actually launching the game. I have set up a totally different email account to use as the account for this game (ME2) and that launches now launches it to the screen that requests the Cerberus Code. When I selected, Connect for the Cerberus Network, I get asked to redeem the Cerberus Code. I use the code from my original game and I get the message "Communication with the Mass Effect 2 server was interrupted or has timed out. Please try again later."
And, of course, now I can't play the game with any DLC because of that.
Unfortunately, your link you provided for me to contact EA directly simply brings me back to the "Help Pages" that brought me to this forum in the first place. 😕 The "Contact Us" system seems to be designed to prevent casual users such as myself from "penetrating the bureaucracy".
Sorry for being such an "Old Fart" with this, but darn it, I repurchased the games because my original CD-ROMs can no longer be read by my updated computer. [Sigh]
Thank you for your assistance thus far. 👍
Hevy Phyzx
@Hevy_Phyzx; You didn't need to repurchase the game. Your "Product Code" (CD-Key) would have allowed you download it via EA/Origin at no charge.
That said, have you tried the "Repair" option in EA/Origin?
