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milhistorian's avatar
milhistorian
2 years ago
Solved

Can't Access Mass Effect Andromeda Apex HQ

For the past week, I've been trying to get into the app, but it keeps telling me to log in to my EA account.

When I do, this message comes up: 

"Something went wrong...

We encountered an error and couldn’t complete your request. Try again a little later."

 

However, this has been going on for a week. What gives?

  • EA_Shepard's avatar
    EA_Shepard
    2 years ago

    Hey @milhistorian, I brought this up with the team about it being removed. I don't see an official announcement on it being removed, but it has been from my previous discussions with them on it. I requested that it be pushed out, so that would be up to them when that happens.

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  • kakliosaur's avatar
    kakliosaur
    2 years ago

    NO- not specific issue to iOS.

    surprisingly, I know other people who play this game (I know) who use iOS devices.

    they can log onto Apex HQ no issues- so not systemic problem to iOS.  There is something amiss with this service - indeed when I logged onto Answers Board, it immediately changed the language to Spanish Que passa?

  • theymademedothi's avatar
    theymademedothi
    2 years ago

    It was still working for me on one iOS device until today. Can’t get past the login screen now. Looks like it might be done for. I’ll miss it, I’ve been logging it at least 2x per day for years.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @milhistorian, I brought this up with the team about it being removed. I don't see an official announcement on it being removed, but it has been from my previous discussions with them on it. I requested that it be pushed out, so that would be up to them when that happens.

  • milhistorian's avatar
    milhistorian
    2 years ago

    Can't say that I'm surprised, it's seven or eight years old and an app for a game that isn't crazy popular, but it would have been nice to get an announcement of some kind.

    Oh well.

    Thanks, y'all.

  • mcsupersport's avatar
    mcsupersport
    Hero+
    2 years ago

    I just tried it on Android, and it didn't work.  I couldn't find the app in the general store, but found it in my previous apps.  It installed but didn't work to sign in, so I assume that it has been disabled as old and out of date.

  • milhistorian's avatar
    milhistorian
    2 years ago

    I'm on an Android. 

    Did EA make any kind of announcement that they were discontinuing the app?

  • holger1405's avatar
    holger1405
    Hero+
    2 years ago

    @milhistorian 

    If you are on a iOS device the app is discontinued and no longer usable downloadable from the app store. It will work (again?) if you still have it installed.
    On Android it might still work, there are some reports, but I can't test that having an iPhone myself.

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