Forum Discussion
Try and see if you can find "Cerberus Pack" in the marketplace. If not, you're probably experiencing the same issue as PS3 users are (who owns the retail copy).
This is what I wrote in another thread:
I've spoken to Sony and they've confirmed the issue. The reply from Sony reads:
"Thanks for your most recent contact with PlayStation Support about Mass Effect 2.
We have investigated the query you raised with us regarding Mass Effect 2 Cerberus Pack. Our engineers can confirm that the referred pack is only purchasable via PlayStation Store by those that own the digital version of the game.
Since this is the game publisher's decision, I have to refer you back to EA as only they are able to replace the voucher for you."And EA support claims that the issue is being handled. I've tried to stir up the effort by demanding that an official statement regarding the issue to be posted as a sticky, and eventual updates to be posted in that sticky. Whether this will actually happen is questionable... but never the less, I tried.