12 years ago
Can't Download DLC
I purchased the DLC for ME3, but I can't install it. I click the orange download button, the message "Preparing download" pops up, and then the button changes back to "Download now" or whatever it i...
Well I haven't tried any other DLC on Origin, because I do not own any other DLC, so I can't say if this specific to just ME3 or Origin for me. Damn me for not buying enough Origin stuff I guess (is that how I should feel or something?)
Sorry to hear about your problem. Unfortunately there's nothing anyone here can do for you.
The AHQ is for "player-to-player" technical self-help and game-play discussions.
We're all just fellow gamers, doin' the best we can...
Fixing this requires "official" support from the EA Game Advisors.
They are the only ones who can look under the covers at your account and change anything with it.
As the NOTICE at the top-right of every forum says:
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Announcements
For any account maintenance, persona assistance or code related queries, please Contact Us using the Help Center.
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Sounds like you're having account/code issues.
After getting to the Help Center and filling out the required information, (Product/Problem/Platform)
look for the "Chat Now", "Call Now", or "Email Now" buttons, not the AHQ "Ask Now" one. (You've already done that!)
The options you see may vary depending on your region and the time-of-day.
If you select "Chat Now" or "Call Now", be sure you have enough time (at least one hour) to wait before being connected to someone. 😕mileyfrustrated:
Good Luck!