I know this has been asked before, but I recently booted up Mass Effect 2 on my PS3 for the first time and was confronted with an error for the Cerberus Network Access code. I really really want to do the interactive comic before beginning the game, as it seems pointless to pick up the story halfway through with no idea what's happened or what decisions I could have made.This afternoon I was on live chat to an EA support worker, however, I don't think she properly understood my problem, asking me to sign up for Pogo.com. I can't see how that would help at all 😛 And to uninstall and reinstall the game (even though I clearly stated I was on PS3, not PC)Searching on PSN for "Cerberus", the pack appears but is not available for download. This is so frustrating!Any help will be greatly appreciated!!

Thanks for your reply.Searching for the Cerberus pack on PSN on my console finds the Cerberus Pack download. However, it is not possible to download the pack as it states "you do not own this game" (even though I do and have played about the first hour and a half).Following your web link displayed the message "you are not eligible to download this item". I'm not sure whether that is because the web link you sent was for the US site, and I'm based in the UK.Anymore help would be appreciated!

Hi there, I tried it out and it doesn't work.

The pack was unavailable where I am, in NZ, but I got around that by creating another PSN. I created an American account and then just accessed it on my PS3, I went to the PS Store using my new account (on a new user profile) and was able to download the 'Cerberus Pack' no problems. While I downloaded it, I haven't checked to see if i got the in-game content that it says comes with the download. Maybe this solves peoples problems 🙂

Cerberus Network: You no longer need a code for this DLC pack on either Xbox 360 or PlayStation 3. Being that the network DLC is free for both platforms, there are a couple ways you can download this. Either in game store while playing the game On the actual PS store located here: You’ll find the Cerberus Network Pack in the Mass Effect 2 in-game store: https://store.playstation.com/#!/en-us/games/addons/mass-effect-2-cerberus-pack/cid=UP0006-BLUS30650_00-DLCCERBERUS00000?emcid=ps-ga-871&utm_medium=Paid_Search&utm_campaign=Games&utm_source=Google&utm_term=ps-ga-871&utm_content=Brand OR through the download history on your accounts page either on the console or the website itself While on the PS itself you can do the following: Launch the game on your PS3. Go to Extras. Go into the DLC section. Install the Cerberus Network. IF for any reason this does not show up in the PS store, there is an issue with the console itself not connecting to the PS Store.

Although it sounds weird and counterintuitive, signing up for Pogo can actually help in some cases. This is due to some backend account stuff. However, in your case it looks like the issue is your Cerberus network code giving an error. If it gives an Invalid code error or something similar, you can go to the PSN network store and choose to buy a new one. Don't worry, it will be free. The Playstation Store link for the pack is this: http://us.playstation.com/games/add-ons/mass-effect-2-cerberus-pack-ps3.html I hope this helps, and please post again if you're still having issues.

Cerberus Access PS3 | EA Forums

30 Replies

EA_David
Community Admin
13 years ago
Although it sounds weird and counterintuitive, signing up for Pogo can actually help in some cases. This is due to some backend account stuff.

However, in your case it looks like the issue is your Cerberus network code giving an error. If it gives an Invalid code error or something similar, you can go to the PSN network store and choose to buy a new one. Don't worry, it will be free. The Playstation Store link for the pack is this: http://us.playstation.com/games/add-ons/mass-effect-2-cerberus-pack-ps3.html

I hope this helps, and please post again if you're still having issues.
Anonymous
13 years ago
Thanks for your reply.
Searching for the Cerberus pack on PSN on my console finds the Cerberus Pack download. However, it is not possible to download the pack as it states "you do not own this game" (even though I do and have played about the first hour and a half).
Following your web link displayed the message "you are not eligible to download this item". I'm not sure whether that is because the web link you sent was for the US site, and I'm based in the UK.
Anymore help would be appreciated!
EA_David
Community Admin
13 years ago
Thanks for the update, and I'm sorry to hear that this is ongoing for you. Sorry for giving the wrong link. Do you get a similar error message if you go through the in-game menus? Try Mass effect 2>extras>downloadable content.

Sorry for linking the US page before, the UK one is: https://store.sonyentertainmentnetwork.com/#!/en-gb/games/addons/mass-effect-2-cerberus-pack/cid=EP0006-BLES01133_00-DLCCERBERUS00000

Do you get similar results there?
TheDeadYoshi
13 years ago
Hi there, I tried it out and it doesn't work.
Anonymous
13 years ago
Neither work for me either.
Please see this screenshot of the webstore error http://i.imgur.com/BmoB51Q.png
This must be a glitch as Mass Effect 2 has been run on my PS3 quite a few times.
f5cee040d9a52f9b
New Rookie
12 years ago
Go here https://help.ea.com/contact-us and talk to a live game advisor who will provide you with a Cerberus Pack download code. I had the same problem and they provided me with one, activating it properly. Hope this helps.
Anonymous
12 years ago
i have the issue were i can download the pack but it won't work, i tried to install 3 times and even deleted the game install but its still not working. has the ceberus network been shut down??
@IronFist92ldfs wrote:
Go here https://help.ea.com/contact-us and talk to a live game advisor who will provide you with a Cerberus Pack download code. I had the same problem and they provided me with one, activating it properly. Hope this helps.
xeopuppy
12 years ago
In the UK the Cerberus Pack is not available to download, I really don't know what to do.
But if I bought Mass Effect 2 on the PSN store would it have Cerberus access and all the DLC.
Anonymous
12 years ago
Hopefully this issue is fixed soon. The Cerberus Pack is available for free on all platforms and Xbox 360 and PC users can download it straight away without any issues. This wasn't always a problem on PS3 either.
Anonymous
11 years ago
Still not able to download Cerberus DLC in Europe, Playstation Store still says "You do not own this game". 😕mileysad: Any thoughts what else I can do?