Forum Discussion

38361103's avatar
2 months ago
Solved

Character Set up Screen Crashes and Hangs When Saving

Hi, I recently started to play the game. But currently I cant even play the game, because after setting up a character, my game either crushes(memory taken up to 98%) or is stuck on the loading screen. I was looking for a solution, but so far no solution. Could anyone here help me to solve the problem? Thanks in advance,

  • @38361103 

    On what platform are you playing?

    If you are on a PC try to repair the game.

    (Origin: Game Library > Right-click the game cover > Repair)
    (EA app: My Collection > Click on the three dots on the game cover > Repair)
    (Steam: Game Library > Right-click the game > Properties > Local Files > Verify integrity of game files.)

    If that don't helps please create a DxDiag in text file format and post it with your next reply. You can do that with the "Choose file" button at the bottom right corner of the reply window. 

5 Replies

  • @38361103 

    On what platform are you playing?

    If you are on a PC try to repair the game.

    (Origin: Game Library > Right-click the game cover > Repair)
    (EA app: My Collection > Click on the three dots on the game cover > Repair)
    (Steam: Game Library > Right-click the game > Properties > Local Files > Verify integrity of game files.)

    If that don't helps please create a DxDiag in text file format and post it with your next reply. You can do that with the "Choose file" button at the bottom right corner of the reply window. 

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 months ago

    @38361103 Hey there!

    Just following up to see how things are going. Are you still running into any issues? Were you able to get your character created and get in game?

    Thanks!

About Mass Effect Franchise Discussion

The fate of the galaxy lies in your hands. Join the Mass Effect community forums and tell us how you'll fight for it.19,066 PostsLatest Activity: 4 years ago