Collectors' Weapon and Armor unable to authorize on the Cerberus Network

I've got the exact same problem and I am on windows 8.1

I checked the BSN page and it seems like the collector's edition stuff doesnt show up there. At least for me it doesnt, I have no clue how I am supposed to get it there either since it appearentely doesn't happen automatically.

If I can clear it up (from what I see, I seem to be having the exact same problem as bluekyez).  Origin says that I own "Mass Effect 2 Collectors Edition" and it's in the DLC list, labeled as Installed, but in game I get an error upon connecting to the Cerberus Network that reads:

"Unable to authorize the listed DLC.

Please log into Cerberus Network with the account used to purchase the DLC.

Collector's Weapon and Armor"

There is no reference to the DLC in the game (weapon not in armory, armor not in armor customization), so it's not just an incorrect prompt.  I was sure to log into Cerberus Network with the same EA account that I have on origin, and it verifies all other DLC just fine.  The Collector's Weapon and Armor DLC is the only exception.

Edit: If it's relevant, I looked at my account on the Bioware Social Network, and the Collector's Weapon and Armor wasn't listed.  I tried redeeming the code on the site, but of course it gives me the standard "This code has already been used" error.  It seems to be that the collector's edition was redeemed correctly on Origin, but that didn't carry over properly to the Bioware/Cerberus Network profile.

Its a common problem im having it as well, alot of people are having, they reedemed the codes on EA Origin, but the cerberus network wont authorize it, so we do have the dlc but we cant access it, we need help from someone who can connect the Origin Account DLC to the Cerberus network.