I'm having the same issue, everything else has registered fine but the Collector's stuff has not authourized on biowares network >.<
The same issue here. I never received any other code. The only serial I have is the serial from the game itself, but from what I read here, even if you have the code, you have to enter it both inside Origin and bioware page which you can't.
So we need an solution to this problem. It seems like they can't manually add this dlc to our accounts. This dlc is neither in my origin account nor in my bioware account.
Should I have this "Collectors' Weapon and Armor" dlc among others listed in https://social.bioware.com/user_entitlements.php ?
All I have are these:
Incisor Sniper Rifle
Zaeed - The Price of Revenge (Cerberus Network)
Cerberus Weapon and Armor (Cerberus Network)
Normandy Crash Site (Cerberus Network)
Cerberus Arc Projector (Cerberus Network)
Firewalker Pack (Cerberus Network)
Blood Dragon Armor
Alternate Appearance Pack 2 (Tali, Grunt, Miranda)
Alternate Appearance Pack 1 (Garrus, Thane, Jack)
Equalizer Pack
Aegis Pack
Firepower Pack
Overlord Pack
Kasumi - Stolen Memory
Arrival
Shadow Broker
Having the same issue, spent 2 1/2 hours on the phone with support and they said to try a different CD Key.
I tried pointing out that my Origin and BSN don't necessarily match as with the rest I don't show a Collector's Edition for ME2 whereas I do for ME3 and Dragon Age.
Will probably be on the phone with them again tomorrow.
