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SzatEA's avatar
SzatEA
3 years ago
Solved

EA App: "An error on our part caused your launch to fail"

PC/Windows 11. I was migrated off Origin to the EA App today.  Now MELE won't launch. I just get the message in the subject line.   Unable to revert to Origin.  Tried multiple reboots. Updated dri...
me legendary edition
  • SzatEA's avatar
    SzatEA
    3 years ago

    So I seem to have fixed this by switching off "Ruan as administrator" for MassEffectLauncher.exe.

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi @SzatEA When you have a moment can we try the following?

  • SzatEA's avatar
    SzatEA
    3 years ago
    @EA_Illium wrote:

    Hi @SzatEA When you have a moment can we try the following?

    Thnks for the response.  Tried each of these and a clean boot, but problem persists. 

    • SzatEA's avatar
      SzatEA
      3 years ago

      So I seem to have fixed this by switching off "Ruan as administrator" for MassEffectLauncher.exe.

      • codriver7's avatar
        codriver7
        3 years ago

        is ruan your name?

  • codriver7's avatar
    codriver7
    3 years ago
    @EA_Illium see when I look up MELE on EA app the app it doesn't have the dots like all my other games do and I have tried redownloading

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