Forum Discussion

3 years ago

Solved

EA App: "An error on our part caused your launch to fail"

PC/Windows 11. I was migrated off Origin to the EA App today. Now MELE won't launch. I just get the message in the subject line. Unable to revert to Origin. Tried multiple reboots. Updated dri...

me legendary edition

SzatEA
3 years ago
So I seem to have fixed this by switching off "Ruan as administrator" for MassEffectLauncher.exe.

EA_Illium

EA Staff (Retired)

3 years ago

Hi @SzatEA When you have a moment can we try the following?

EA App's Cache (Top Left Menu > Help > App Recovery)
Repair Games (Go to My Collection > Select the tile Dots > Repair)
Check for other applications that may be limiting EA App or Game performance

SzatEA

3 years ago

@EA_Illium wrote:
Hi @SzatEA When you have a moment can we try the following?
EA App's Cache (Top Left Menu > Help > App Recovery)
Repair Games (Go to My Collection > Select the tile Dots > Repair)
Check for other applications that may be limiting EA App or Game performance

Thnks for the response. Tried each of these and a clean boot, but problem persists.

SzatEA
3 years ago
So I seem to have fixed this by switching off "Ruan as administrator" for MassEffectLauncher.exe.
- codriver7
  3 years ago
  is ruan your name?