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470c16292aab612's avatar
2 years ago
Solved

[EA app] Game Missing From Library

Going back to play Mass effect but the game no longer displays in my EA game launcher.

When I log into my account on the website it displays.
It's still installed on my computer but running the shortcut from my desktop it loads into the launcher to say I don't own it and need to purchase it again!

When I report the issue on the website it Just gives an ERROR. Have tried half a dozen times and get the same Error message. 


Seems like others having similar issue with other games. But for your OWN website not allowing people to report issues??

Extremely poor!!

  • @470c16292aab612a 

    • Make sure EA app and Steam are closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
    • Delete the "License" folder.
    • Test

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