Community ManagerHey @cosecant5quared,
Sorry to hear you're still having trouble with this.
Are you able to see the Legendary Edition in the EA app itself and it's just not available in your library?
Is it showing the option to purchase the game, or are you completely unable to see it at all?
Edit: After digging a bit more into this specific situation, it does look like we're still working out some issues when some games are added to the account through certain methods. Thanks for the patience, we're still looking into this and haven't forgotten.
Still having this issue months after the initial post. EA Desktop has the option to purchase the game, but it still isn't registering that I already have it on Origin.
Same here still in May 2022. I can buy this game fresh through the subscription service but I cannot play the copy I already own. Get your junk together already EA. How about you just make a service so that I can tell your non-stop promotions for this trashy "upgrade" to go away until you get basic support for my game library that you already know about?
still the same issue in July 2022
Hi there. Just got the game on the amazon giveaway, and I have confirmed that it is added to my ID by loging in the Origin website.
However, it appears as something I still need to purchase in the EA APP. I don't currently have the origin app installed, but looks like I'll have to if I want to play it.
Can the site staff give us some insight how the fixes are going? consider that it just was given to all prime users, I imagine this will be a huge issue...
Thanks in advance.
