still the same issue in July 2022
Hi there. Just got the game on the amazon giveaway, and I have confirmed that it is added to my ID by loging in the Origin website.
However, it appears as something I still need to purchase in the EA APP. I don't currently have the origin app installed, but looks like I'll have to if I want to play it.
Can the site staff give us some insight how the fixes are going? consider that it just was given to all prime users, I imagine this will be a huge issue...
Thanks in advance.
this is going to be a huge cluster if they botch this for Prime Day. It was the most advertised event.
Having the same issue. Claimed the game, Mass Effect appears in my library on Origin website but when I go to launch it in the EA client its not there. Is there a working fix for this coming in?
Community ManagerHey folks, this is showing up specifically as an Origin offer on the Prime Gaming site.
We've passed along those concerns about it not appearing in the EA app as well, however in the meantime you'll be able to link your Prime Gaming and EA accounts, then download Origin to access the offer, thanks!
Yes, I can confirm that I see the game on Origin. However, I've also experienced issues with other games when Origin and EA are both installed. *shrug*
Yep just got it on Amazon and its not showing up in the App but i can see it in that i own it in the browser
Got the game from Prime and I can see it in Origin library on the webpage but doesn't show up in the EA App. I guess I need to reinstall Origin then.
Can also confirm that the game is listed on my EA account on the site, but is not available in the EA App client.
I am having the same problem. I can see it on the Origin website, but not in the EA Desktop app.
