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43_abc_869968's avatar
43_abc_869968
4 years ago

[EA app] Mass Effect Legendary Edition not showing

Some time ago I got Mass Effect Legendary edition. I recently installed the EA Desktop app and was ready to reinstall it only to find it isn't in my list of games, despite it showing up quite clearly...
me legendary edition
Bored_Evans's avatar
Bored_Evans
Seasoned Newcomer
3 years ago

Ok, now you guys are forcing the ea app and this issue is still not fixed. How am i supposed to play a game that i own when it does not show on my collection. The game was displayed on origin just fine, it has been more than a year since this issue has been reported.

MitsukiTakeda's avatar
MitsukiTakeda
3 years ago

I STILL have this issue in 2023. And even worse, with the forced upgrade, I literally can't even install Mass Effect Legendary.

  • holger1405's avatar
    holger1405
    Hero+
    3 years ago

    @MitsukiTakeda 

    Please clear your temp files:

    • Press the Windows key and "R" at the same time
    • Into the new window, type or copy & paste:  "%temp%"   (Without the quotes.) > hit "ENTER"
    • Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
      (If some files or folders can't be deleted, reboot and try again.)

    Then:

    • Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.)
    • Run "Revo Uninstaller" > Uninstall EA app.
    • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Moderate" > Browse.
    • If "Remaining registration content found" is displayed > Select All > Delete > Next
    • When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games" folder is not in the list) > Delete.
    • Restart the PC > Reinstall the newest version of EA app from here.
    • MitsukiTakeda's avatar
      MitsukiTakeda
      3 years ago

      I fully uninstalled and reinstalled(Including deleting the EA App Content in Program Data, Program Files, and App Data) the EA App and that took me from 20 something Games on the EA App to all 53. It's a more extreme version of clearing your cache but it seems to have worked for me.

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