Yepp, here in 2023 and still have this issue. Bought it through steam, was forced to switch from the Origin app to the EA app, won't launch. Validated the files, tried clearing everything, went through multiple attempted fixes, reinstalled and installed multiple times. EA app still does not recognize the game as being downloaded. It shows up in my library on EA app but won't let me do anything. It's ludicrous that this hasn't been fixed yet.
EDIT: Got it fixed from a registry edit.
How did you fix this? I'm still having this issue
I recently encountered an issue with the EA Desktop app where a bunch of my games, including Mass Effect Legendary Edition, disappeared from the library. After a bit of troubleshooting, I found a solution that might help others facing a similar problem. Go to the Settings in Windows and head to the "Add or Remove Programs" section. Find the EA Desktop app in the list, click "Uninstall," and when the wizard appears, choose the "Repair" option instead. After the repair process is complete, the EA Desktop app will re-open. After doing this, I noticed my game count increased from 20 to 48 (mainly all the amazon freebies) and all the missing games were back in my library.
If you're facing a similar issue, give this method a shot. Happy gaming!
That helped, thank you so much!
