Forum Discussion

Almurat89's avatar
20 days ago

[EA app] ME3 crashes to the desktop after loading to the main menu

Basically the title. If I launched the game via the EA app, it'll crash after loading to the main menu, which has never happened before with Origin since 2012 on 3 different laptops.

After loading to the main menu, I see "You connected to the EA servers" message, the galaxy at war map pop up, and then the game is crashing without any error having shown. It's like the Alt+F4 keys have been pressed.

6 Replies

  • holger1405's avatar
    holger1405
    Hero+
    16 days ago

    @Almurat89 

    1. Hit Windows key and X.
    2. Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
    3. Inside PowerShell, CMD or Terminal enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
    4. If errors are found, notify us. If no errors were found reaped steps 1 & 2.
    5. Inside PowerShell, CMD or Terminal enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
    6. The system will start validating soon. If it throws an error, please list it here.
    7. After it reaches 100% reaped steps 1 & 2
    8. Inside PowerShell, CMD or Terminal enter “sfc /scannow” without quotes > ENTER.
    10. Post the message you receive at the end of the processes here.

    Also look if there is a newer Network driver for your device.
    Do you use WLan?

  • Almurat89's avatar
    Almurat89
    18 days ago

    >If you set EA app to offline mode, is the game working?

    Yes, the game is working, and I can even play MP if I set the EA app to online mode while it's working.

    >Do you want to play MP or just the Single player game?

    I'm concerned in MP only, otherwise, it won't be much of an issue.

  • holger1405's avatar
    holger1405
    Hero+
    18 days ago

    @Almurat89 

    If you set EA app to offline mode, is the game working?

    Do you want to play MP or just the Single player game?

  • Almurat89's avatar
    Almurat89
    19 days ago

    Thank you for your reply, here's my DxDiag-file.

    I've managed to make the game work, I need:

    1. Disable my internet connection;

    2. Launch the game until the "Failed to connect to the servers" message pops up; it won't crash;

    3. Connect to the internet back and connect to the EA servers manually. It won't crash this time, but if I need to launch ME3 again, it'll require me to do all of these steps.

  • holger1405's avatar
    holger1405
    Hero+
    19 days ago

    @Almurat89 

    Please create a DxDiag in text file format and post it with your next reply. You can do that with the "Choose file" button at the bottom right corner of the reply window. 

  • Still no solution, and EA doesn't help me with that: they didn't even ask for my PC specs in chat.

    Well... How do you think I'll answer the question, "Would you recommend the EA app to your friends" next time?

    I don't worry, VPN is cheap these days.

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