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Anonymous's avatar
Anonymous
13 years ago
Solved

From Ashes not Authorizing

I've been playing ME3 since it came out, and had From Ashes from the beginning, but just today it decided that I am not authorized to use it anymore.  All the other DLC work fine.
  • H3llF1R3's avatar
    H3llF1R3
    13 years ago

    Just so everyone is aware, I think it would be in everyone's interest to try a Live Chat session with an EA advisor (I know, I know, not the ideal solution).  I just got through with a chat with one, and while he was unable to fix the problem, he did state that it appears to be an issue on their side that is preventing the DLC from being authorized.  Since my advisor wasn't able to solve the problem, he escalated the case and gave me a number to call to hopefully get it fixed.  Sadly, they will only be available on the phone Monday through Saturday, so it won't be getting solved today for me.  After I call tomorrow and chat with them, I'll post an update to let everyone know.

Kenshen19's avatar
Kenshen19
13 years ago

Nope some of us are still having this problem.  My approximate wait time is 30-45 mins and this is the second time in less than a week I have had to get in contact with these guys to fix problems.  Last one was the online pass thing.

CaptainObviousa's avatar
CaptainObviousa
13 years ago

I'm in exactly the same boat as kenshen19. A few days ago I suddenly found that I no longer had an online pass, now From Ashes isn't authorising. These are the first and only problems I've had with ME DLC but...geez, you'd think EA and Bioware would be able to handle this properly.

  • 1ago's avatar
    1ago
    13 years ago

    You have to contact EA help, no way around that. If Live chat is not an option, switch country to United States at the bottom. Or try Twitter support during their work hours. They are really fast: https://twitter.com/AskEASupport

    Usually From Ashes becomes de-authorized when they issue you a new "Online Pass (N7 Collector's Edition)" if you own the CE. Somehow they are connected. Just ask them to re-authorize it for you.

  • Kenshen19's avatar
    Kenshen19
    13 years ago

    I have just the standard edition and the live chat could not help me for reasons I still don't understand.  Part of the problem is on EA's side thier computer shows that I never bought it while when I look at my add ons page on Origin is shows I do own it.  Now I have to wait on the phone which I doubt I will even get through today since my wait time is a staggering 800 minutes.  I am not a happy person right now.

    **EDIT**

    Calling in got it fixed.  Sounds like the fix was the same as it was for others in this thread.  I know it is a hassle but my suggestion would be to skip live chat and go straight to calling them.  It seems like the advisor I talked too on the phone had more information about my account that the live chat didn't have though I don't know that for certain.  One other thing if you do call and you hear the wait time is something like 800 minutes don't get discouraged.  My wait time was only 90 mins.  Yeah that is a long time but nothing like 800.

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