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Selvator's avatar
Selvator
10 years ago
Solved

General protection fault crashes

I decided to go play Mass Effect again but I keep running into crashes. The crashes are very random but so far seem to only happen in the citadel. I got through the whole prologue without a sing...
  • holger1405's avatar
    holger1405
    10 years ago

    @Selvator

    Good thinking with the disk change.

    I assume you also disabled the windows XP SP 3 compatibly mode and you use a unchanged INI file?

    I'm still focused on the Audio. Could you disconnect your Xonar U7 (disable it in the device manager first) from the machine and use your Motherboard audio for a test run?

holger1405's avatar
holger1405
Hero+
10 years ago

@Selvator

Please, create a DxDiag and post it with your next reply.

Furthermore, go to your "<drive>:\Program Files (x86)\Origin Games\Mass Effect\DirectX" folder and run the "dxsetup.exe" > restart and test.

 

If that not helps, download the patch 1.02 from here and install it > restart and test.

  • Selvator's avatar
    Selvator
    10 years ago

    I updated direct X and restarted my PC.

    After that I played some more and after about 15 minutes another crash:

    [2757.292] Critical: appError called:
    [2757.292] Critical: Rendering thread exception:
    General protection fault!

    History: GZLibFile::~GZLibFile() Address = 0x1159e9c5 (filename not found) [in D:\Games\Origin Games\Mass Effect\Binaries\MassEffect.exe]
    GMatrix2D::EncloseTransform() Address = 0x1154005a (filename not found) [in D:\Games\Origin Games\Mass Effect\Binaries\MassEffect.exe]

    [2757.292] Critical: Windows GetLastError: The operation completed successfully. (0)

    The update doesn't work, it says it can't find the game.

    I have the origin edition of Mass Effect installed now and checking the executable it's already at 1.2

    • holger1405's avatar
      holger1405
      Hero+
      10 years ago
      @Selvator wrote:

      The update doesn't work, it says it can't find the game.

      I have the origin edition of Mass Effect installed now and checking the executable it's already at 1.2

      @Selvator

      I know,  both Steam and Origin install version 1.2, but the patch nevertheless solved the "General protection fault" issue for some people in the past.

      I can't guaranty it, but install the Patch anyway. You need to move the installation EXE to the game directory, then it will find the Game.  

      I will now look at your DxDiag and reply later.

    • holger1405's avatar
      holger1405
      Hero+
      10 years ago

      @Selvator

      PANDEMONIUM interesting choice for a Machine Name, to bad it's program in the moment. 😉

      A "General protection fault" error can have many reasons, so let's first cover the basics.


      There are newer, WHQL signed drivers for your Xonar U7 at the Asus web side, I would suggest you install them,
      especially because you have errors about the AsusU7UILauncher.exe in your DxDiag. (Or is there a specific reason you use this driver)
       
      There is also a newer driver for your 970 out, please install 368.39 if you haven't done so already.  

      Do you have Orgin or steam Overlay enabled? If so please disable it.

      There error reports, as you said, change with about any new entry, so if installing the Patch, installing the new drivers and disabling the overly don't solve the issue, I would suggest to run SFC /scannow to see if your system-files are in order.

      • Selvator's avatar
        Selvator
        10 years ago

        You should see my other hardware what names they have :P

        That's quite a bit I can try, thanks for taking the time to help me ! 🙂

        I just returned from work and I'm also checking the live steam from E3 so on my other screen I will do all the steps you provided.

        I will report back with my findings.

        EDIT1:

        The audio driver is the latest version from the Asus website.

        There is a newer out but that one is specifically for Windows 10, it doesn't work on windows 8.1 64bit.

        It has crashed a couple of times but that's usually because of skype, it does weird stuff with my microphone settings from Xonar when skype is on.

        Why it isn't WHQL signed I don't know but it should not cause any problems right?

        SFC scan turned up ok and I am now updating my video driver.

        Usually I only do this when I have new games that need the update or something else is changed but I will update it anyway.

        EDIT2:

        Updating the game still doesn't work.

        It can't find the game even though I have put it in the same folder as the .exe

        My video drivers are updated by the way.

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