Community ManagerHello @rmwardhana,
did you by any chance unlink your Steam account and EA account in recent months?
I would ask you to empty the cache in both Steam and the EA App, and log yourself out and back in on both accounts before trying again.
Here is also an article about the linking of those two accounts:
https://help.ea.com/en/help/pc/link-ea-and-steam/
- Pythia
Hi Pythia,
1. I don't believe I have unlinked anything;
2. How do I empty the caches, please?
3. When I tried to log in to the EA App with Steam, it always says:
"There's been an error."
"Your EA credentials may have expired, please try again or reset your password."
Help needed! I've even been scouring articles that suggest running the cmd with sfc/ scannow and such commands and yet MELE still doesn't launch. There are also people suggesting uninstalling the EA App and switching back to Origin. Did that, same result. So, both the EA App and even Origin don't recognize my MELE on Steam!
rmwardhana wrote:
1. I don't believe I have unlinked anything;
Go to your EA account profile page (Connections) and look if your Steam account shows as connected.
@rmwardhana wrote:
2. How do I empty the caches, please?
In EA app > Click on the 3 lines in the top left corner > Help > App recovery > Clear cache
You should log out and in again, in both accounts as @EA_Pythia suggested.
If you receive this error message, it is also a good idea to change your EA account password.
I have followed your instructions.
1. Steam is not connected to EA App, when I tried to log in to EA App via Steam, "Something went wrong...To continue linking your EA Account, head back and start over."
2. I've emptied the caches as you told me, but still no progress.
3. I have also tried logging in and out of both Steam and EA App.
Please help.
Community ManagerHello @rmwardhana,
when you previously played the game, was Steam connected to the same EA account that you are currently trying to connect it to? Or is there a chance that you were using a different EA account at that time?
Also, please follow Holger1405's suggestion and try to create a new EA password and see if that potentially fixes the issue.
- Pythia
