Community ManagerHello @rmwardhana,
when you previously played the game, was Steam connected to the same EA account that you are currently trying to connect it to? Or is there a chance that you were using a different EA account at that time?
Also, please follow Holger1405's suggestion and try to create a new EA password and see if that potentially fixes the issue.
- Pythia
Hi @EA_Pythia, @holger1405,
1. I'm sure that my Steam is connected to the same EA Account since another EA game that I owned through Steam, Dragon Age: Origins, shows up on the EA App. It does not make sense that one would show up while the other doesn't.
2. I have tried to reset the passwords etc. and tinker with ways to log in. When I try to log in through Steam, it says "There's been an error. Your EA credentials may have expired, please try again or reset your password." When I log in with email, I'm able to enter the App but ME: LE does not show up. It's the same when I log in with my EA ID. I have reset all my EA-related passwords to no avail.
3. When I press play on Steam, it says "Something went wrong... To continue linking your EA Account, head back and start over."
4. When I click the game's .exe directly, EA App says I "don't have access, this title may have been downloaded to your device by another user who owns the game. Log into a different account or restart the app to try again." Yet I am the only user on my PC, and I don't have any other account and I have restarted the app numerous times.
It just goes round and around and it's frustrating, I just wanna play the game.
Community ManagerHello @rmwardhana,
I understand how frustrating this is. As you're getting a "You don't have access" message when you try to play the game, it might be related to a known issue that is currently being worked on. There is no solution for it yet, though it's being worked on as a high priority. I would suggest checking in there and maybe wait until there is a solution posted there before trying again. This will eliminate that it's not the same issue. If you still have this problem after the solution for the "You don't have access" issue is solved, please let us know and we'll continue helping you.
- Pythia
Open EA app clear cache. Make sure steam is closed, after that turn off your router and unplug it, wait 2 min plug your router open EA app after that Steam and try to start a game.
Steam should connect with your EA.
