how do I contact ea's customer support?
how do I contact ea's customer support?
Forum Discussion
Depending on the geographic region you selected when you first registered your EA account, you'll have one, two, or three methods of contact. I think email is always an option. With several years of experience with EA's Customer Support, I've found that email is the slowest as far as response times (days-to-weeks).
I have had excellent results with both the "Live Chat" and "Telephone channels, but only when I could afford to spend the time at my computer waiting to get through the long holds (30-minutes +).
Email queries have eventually been resolved as well, but obviously much more slowly as we went through back-and-forth "Try this... Now try that." cycles.
Live Chat ?
Email ?
Wake up. EA doesn't provide their customers with direct contact. All I get are circular links. EA comes off as scam artist than a legitimate company.
Go to the Help Center (link at the top of this page), click "Contact Us" at the bottom of the right-hand pane, fill-out the short description then the "Product/Problem/Platform" dropdowns, view the offered solutions and if they're not what you needed choose "I still need help".
Then scroll down past the AHQ section to the "Contact a Game Advisor" option.
