Thank you for the quick answer, unfortunately that didn't work so it's probably an account thing like you said.
I have tried to contact EA Support, however since I'm from Europe (Belgium) the only support option that I get is using Answer HQ. I don't get any other option (I've sent an email but have had no reaction to it just yet).
Maybe I'll try Twitter or Facebook next to see if I am even able to get someone from EA.
I am from Europe too and get a chat option without a problem.
Restarting the router, changing the region to English (if not already set this way), changing Browsers (to internet Explore), disabling add-ons especially anti-script and ad-block software or the windows firewall and the virus scanner for the contact attempt could help.
Here is an EA contact guide.
If all this fails and call becomes the only option, you can use a Voice-Over-IP service like Skype, Viber, or Google Voice for this call to reduce the cost. Just put your location in the Voice-Over-IP service to UK. (UK number +44 203 0141818 (Available 9AM-9PM GMT, Monday through Saturday)
More international Telephone numbers:
France: +33 4 81 68 08 08
Germany +49 221 37 050 193
As said, you also could try EAs Support on Twitter or on Facebook.
Thank you!
I'll try to contact Support outside my country maybe they will actually respond!
