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pur3verdigo's avatar
5 years ago

Mass Ef

Mass Effect 3 wont launch on steam and ive reinstalled both steam, Origin and mass Effect 3 and a few other supposed "fixes" and nothing has worked and i hope the people that actually made this game can give me advice to actually get it to run since when i launch it doesnt do anything  

8 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @pur3verdigo what happens when you try to launch it?


    Do you see an error message of any kind?


    The more info we have the better we can help.


    Darko

  • i press launch my mouse icon changes to the loading one for about a second and then nothing 

  • mattlic's avatar
    mattlic
    5 years ago

    I have exactly the same problem with Mass Effect 3 on the PC since about mid November.

  • I had deleted and reloaded Origin and Mass Effect 3, previously but was unable able to run the game. After searching around, I was able to fix this by deleting all licenses in %PROGRAMDATA%\Electronic Arts\EA Services\License and then launching the game. This is normally a hidden folder, so you may need to enable show hidden folders in Windows Explorer to see it.  (From this Reddit link.)

    Good luck.

  • Yeah i tried that too and that did not work so i need help from EA to fix a problem 

  • holger1405's avatar
    holger1405
    Hero+
    5 years ago

    @pur3verdigo 

    I moved your thread to the Mass Effect board.

    So you removed the license folder in a way similar to this guide?:

    • Make sure Origin and Steam are closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
    • Move the "License" folder to your desktop.
    • Test.

    If so please create a DxDiag in text file format and post it with your next reply.

    If you use Windows 7 also go to your Reliability monitor > Press the Windows key and "R" at the same time and copy and paste or type "perfmon /rel" (without the quotes) in the new Window > hit “ENTER” and look if it has entries for the game you have trouble with.

    If yes double click at the last entry for the game executable, copy the info to the clipboard, and save it to a text file.

    You can attach the DxDiag text file you created (and the “Reliability monitor” text file as well) to your post in the “Reply” window with the “Choose File” button. 

  • Well two things this is for mass effect 3 not 1 and ive already tried that 

  • holger1405's avatar
    holger1405
    Hero+
    5 years ago

    @pur3verdigo 


    PUR3VERDIGO wrote:

    and ive already tried that 


    Yes, I read that. 😉

    The question was if you used the same step I mentioned in post #7?

    If yes, create a DxDiag in text file format and post it with your next reply.

    If you use Windows 7 also go to your Reliability monitor > Press the Windows key and "R" at the same time and copy and paste or type "perfmon /rel" (without the quotes) in the new Window > hit “ENTER” and look if it has entries for the game you have trouble with.

    If yes double click at the last entry for the game executable, copy the info to the clipboard, and save it to a text file.

     

    You can attach the DxDiag text file you created (and the “Reliability monitor” text file as well) to your post in the “Reply” window with the “Choose File” button. 

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