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Can I check if you've reached out to support, and what steps were taken already?
Thanks.
- 3 years ago
I have the same issue, all other games DL no problem.
I have been playing on Steam for years now... never once have I had an issue with getting a game on there. I decide I want to take a crack at Mass Effect, the first game I have played in years from EA and I can't download it. It tracks though..
- 3 years ago
Still can't download it...
- 3 years ago
When i open EA app and click Choose download on Mass Effect 1 this pops up for just a moment(pic 1) but then error message pops up saying "there is a problem with your download" see pic 2
PIC 1
PIC 2
- EA_Shepard3 years ago
Community Manager
@falmark There have been some intermittent server issues happening with multiple titles and the EA App that started way later in the evening yesterday night. Things have slowly come back up.
If you can, please use the app recovery and run the app as Amin to see if that helps.
EA App's Cache (Top Left Menu > Help > App Recovery)- 3 years ago
@EA_ShepardRun as admin and app recovery did not work. This was not a problem on Origin.
Its clear that there is an compatibility issue between ME1 and EA app.
Since Origin is no longer around the issue is something that nees to fixed from EA`s side of things.
- 3 years ago@falmark this is the exact situation I have: same problem, same error message, same everything. Every other game in my EA App library downloads normally, only Mass Effect 1 has this problem, and nothing that's been suggested in the other thread(s) on this topic has changed anything about that.
Hopefully your luck will be better, but if not, maybe this will nudge the needle just a tiny bit closer to someone at EA actually looking into this problem.
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