Forum Discussion

9 years ago

Mass Effect 2 Failing to Launch after attempting to download DLC

Okay, so I read that sticky on proper formatting, but I don't know how to find technical specs and whatnot for my computer, I'm a casual gamer at most, so yeah.

Basically, I got Mass Effect 2 as an "On the House" game and whatnot. I downloaded it all and connected to Cerberus and all that. However, I wanted to access the Genesis content, because this is the first ME game I've played. I couldn't find it in the game, so I went to a Help article and it gave a link that I clicked. It downloaded fine, but now I can't launch the game.

My attempts to contact Live Chat Support have gone unanswered for a combined total of... oh, five or six hours. I have no answer at all from them, so I'm turning to you guys, to help.

The game worked beautifully until I tried to get the Genesis content, so how do I make it play nice?

15 Replies

holger1405
Hero+
9 years ago
@darthsassacre

Was that a EA help article or a third party one?

Try to repair the game. (in Origin > Game Library > right click ME2 > Repair)

You can access the DLCs in Origin. Click the Game cover in the Game Library > Extra content > scroll down.

To access Genesis you need to play through the intro sequence.
darthsassacre
9 years ago
@holger1405

It was an EA Help Article, yes.

And thank you, I'll be certain to try those tomorrow. It's a bit late here to try those today, unfortunately. But hopefully I'll be able to continue my growing addiction to ME soon 🙂
holger1405
Hero+
9 years ago
@darthsassacre

No problem, take your time.
darthsassacre
9 years ago
@holger1405

I managed to get the game fixed, but I couldn't find the Genesis content anywhere in the "Extra Content" tab, even though my game tells me I have it.

EDIT: I just logged in and it tells me that it... that it didn't go through or something? I dunno.
holger1405
Hero+
9 years ago
@darthsassacre

The error message is important, could you specify?
darthsassacre
9 years ago
@holger1405

I only got a glimpse of it, I tend to roll by those pretty fast on instinct. I think it basically said something along the lines of "couldn't authorize" or something like that.
holger1405
Hero+
9 years ago
@darthsassacre

Are you logged on to the Cerberus network in game?
darthsassacre
9 years ago
@holger1405

Yeah.
holger1405
Hero+
9 years ago
@darthsassacre

The "Cerberus network" is marked as "Unlocked" under "Extra content"?
darthsassacre
9 years ago
@holger1405 Yup. I wound up finding Genesis and it says I need to purchase it with Bioware points, but my game says I already have it, just that it's not accessible.