Short of formatting I tried everything I could think of or they could think of. Honestly, my impression is that the customer support doesn't quite read the message history and at some point it becomes really annoying to repeat ad nauseam all the things you experienced and tried ...
Ended up saving a god damn message template detailing what happens, the cd-keys involved, what they asked me to try so far and so on.
Even spent some 2 hrs manually hunting registry keys associated with the game / Origin and deleting them ... hundreds of gigs downloading the games after each uninstall ... and I think I might have chipped a tooth gnashing in frustration 🙂.
After 5 days, I got this: "Thank you for getting back to us.We genuinely apologize for the inconvenience as you are still not being able to access any game (ME 1 or ME 2). Your case has been escalated to specialized team. Please be advised that issues like the one you encountered may take some time to resolve. With the assistance of specialized team, we hope to have this issue resolved for you as quickly as possible. We would ask for your continued patience while we make every effort to fix this problem for you, and we apologize for any inconvenience caused. We will be back in contact with you once we are in a position to update you further."
I hope I'll hear from this (elusive) specialised team ... Else I'd better thrown the money out the window ...
Believe me. I know the feeling. I didn't get any help at all and support just kept closing my tickets. I got lucky with mine. I don't know if I'll get lucky again if I ever revisit it, but I'm thankful to have finished the game at least.
If you've tried what I've done (I know you said you've tried a lot of stuff), then... I can offer you no other insight.
