It's bit too late, but I just started to play Mass Effect series on Origin week before. However, when trying to launch Mass Effect 2, I got stuck in Cerberus Network login and cannot access game. Googled for solution, seems it's because I didn't register the games in Bioware Social website, but when I used key from Origin, it only prompted 'code not valid'
Wondering anyone could help with solutions, thanks in advance
It shouldn't been necessary to register the game at BSN any more.
What is exactly happening if you try to logon?
Do you get any error massages?
Does your password or e-mail address contain special characters?
@holger1405 Thanks for the reply! I got stuck in Cerberus Network login, no matter I choose login or cancel, it just kept loading forever...
My email acct/pwd containing special characters such as ! . @
@Mpursuer wrote:
@holger1405 Thanks for the reply! I got stuck in Cerberus Network login, no matter I choose login or cancel, it just kept loading forever...
My email acct/pwd containing special characters such as ! . @
Try to repair the game. (in Origin > Game Library > right click ME2 > Repair)
If that don't helps, restart your router in this way:
Pull the power plug > wait 5 minutes > return the power plug > test.
shut down your Windows firewall and disable the real-time scanner of your antivirus software.. (just for testing purpose, don't forget to activate the firewall and the antivirus software later on.)
Should it work after you disabled the firewall, here is a description how to allow a program to communicate through the firewall.
If that also don't helps try a password without special characters. (If you enable two factor authentication it won't be any less save.)
Does your password contain any special characters?
Do you use a private network or a university or other public network?
Do you have ME3 and if yes, does it connect to the Allianz network?
Do you have the game at Origin or at Steam?
If Origin, does the Client connect without problems?
Did you disabled your Virus scanner as well?
What exactly happens when you try to log in?
Here is a EA connection troubleshooting guide.
I have the game through Origin, and the client connects fine and will launch other games just fine. I've disabled the virus scanner and firewall. The game starts and shows the splash screens. When it prompts to press a key to continue, the cerberus network message shows up asking to continue with login or cancel. Either options kicks me to a screen that says "Please wait..." and never passes that point.
Same issue for me, an unending "Please wait..." no matter the choice of "Ok", or "Cancel" when asked to connect to Cerberus.
Only difference is I bought on Steam, during the Winter Sale.
Make sure his ports are open at your router:
TCP 42100
TCP Port Range 15200-15300
TCP Port Range 9945-9994
TCP 80
You're on a home network as well?
