Forum Discussion

DannSpaceMarine's avatar
5 years ago
Solved

Mass effect 2 white screen of death

I'm pretty new to PC gaming. I've recently bought the Mass effect trilogy. I have completed the first game, and am now trying to play the second game, but every time I try to play it it displays a white screen with no sound and then crashes. How do I fix this?

  • holger1405's avatar
    holger1405
    5 years ago

    @DannSpaceMarine 

    Do you purchased the game on Steam or on Origin?

    • Turn off "Cloud storage" in Origin.
      (Origin menu > Origin > Application Settings > Install & Saves > Cloud storage > Off (Grey)
    • If you use Steam you don't have to do anything, unless you have added Mass Effect 2 manually to Streams cloud save function.
    • Make sure Origin or Steam are completely closed.
    • Go to "C:\Users\>your username>\Documents\BioWare\Mass Effect 2" folder and move the "Save" folder and the "BIOGame" folder to your desktop.
      (Just to make this clear, the named folders must be gone from the "C:\Users\>your username>\Documents\BioWare\Mass Effect 2" path.)
    • Go to ">drive<:\Program Files (x86)\Origin Games\Mass Effect 2\Binaries" folder and move the "MassEffect2.exe", the "MEGame2.exe" and the "MassEffect2Config.exe" (the last one could also be a higher one) to your desktop.
    • Go to "">drive<:\Program Files (x86)\Origin Games\Mass Effect 2" and delete the "data" folder.
    • Start Origin > inside the Origin Game library click on "Download" for ME2 again > after the installation finished > reboot > Test.

5 Replies

  • holger1405's avatar
    holger1405
    Hero+
    5 years ago

    @DannSpaceMarine 

    Do you purchased the game on Steam or on Origin?

    • Turn off "Cloud storage" in Origin.
      (Origin menu > Origin > Application Settings > Install & Saves > Cloud storage > Off (Grey)
    • If you use Steam you don't have to do anything, unless you have added Mass Effect 2 manually to Streams cloud save function.
    • Make sure Origin or Steam are completely closed.
    • Go to "C:\Users\>your username>\Documents\BioWare\Mass Effect 2" folder and move the "Save" folder and the "BIOGame" folder to your desktop.
      (Just to make this clear, the named folders must be gone from the "C:\Users\>your username>\Documents\BioWare\Mass Effect 2" path.)
    • Go to ">drive<:\Program Files (x86)\Origin Games\Mass Effect 2\Binaries" folder and move the "MassEffect2.exe", the "MEGame2.exe" and the "MassEffect2Config.exe" (the last one could also be a higher one) to your desktop.
    • Go to "">drive<:\Program Files (x86)\Origin Games\Mass Effect 2" and delete the "data" folder.
    • Start Origin > inside the Origin Game library click on "Download" for ME2 again > after the installation finished > reboot > Test.

Featured Places

Node avatar for Mass Effect Franchise Discussion

Mass Effect Franchise Discussion

The fate of the galaxy lies in your hands. Join the Mass Effect community forums and tell us how you'll fight for it.Latest Activity: 4 hours ago
19,310 Posts