Forum Discussion

1 year ago

Mass Effect 3 - An online pass is required to access online features of the game

Since the switch from Origin, I get the message "An online pass is required to access online features of the game" when I try to access the Multiplayer menu.

EA_Shepard

Community Manager

1 year ago

@holger1405 wrote:

@Pipouco

Please clear your temp files:

Press the Windows key and "R" at the same time

Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"

Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
(If some files or folders can't be deleted, reboot and try again.)

Then:

Make sure EA app and Steam are closed.

Press the Windows key and "R" at the same time.

Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER

Move the "License" folder to your desktop.

Test.

@Pipouco If this does not work, and a reinstall and all of those steps don't work, let us know what you specifically did this way I can take a look!

Thanks!

Pipouco

1 year ago

@holger1405

@EA_Shepard

Already tried that, didn't work. It also doesn't work on my friend's computer. His account works properly, it seems to be account-related.

holger1405
Hero+
1 year ago
@Pipouco

@EA_Shepard told me changes where made to your account.

Repair the game:
(EA app: My Collection > Click on the three dots on the game cover > Repair)
(Steam: Game Library > Right-click the game > Properties > Local Files > Verify integrity of game files.)

Then restart the PC and test.