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Tarnkappe97's avatar
Tarnkappe97
New Novice
13 days ago
Solved

Mass Effect 3 - Online Pass Error

I am at my wits end with this, been trying to solve this issue with support (as suggested by the people on the internet) but no avail

After playing the multiplayer through Game Pass I've decided to buy the game on Steam, but to my surprise when I try to play multiplayer through my Steam copy the game asks me for an Online Pass (per attachment image below) and won't let me play, I've been informed that this issue can be easily fixed by reaching the support but all they did was moving my Steam copy to my EA account , and now I can't even play the game through Steam and can only download/play it through the EA app, this didn't fix my problem, hopefully someone who knows what they're doing can help me, thanks


  • EA_Shepard's avatar
    EA_Shepard
    6 days ago

    Tarnkappe97​  so that would fix it yes, however I made some changes that would allow that to work. The issue with this one would be an EA Play entitlement. So subing again would but once it expires would have the same issues. That's been fixed though. You should be good.

13 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    6 days ago

    Tarnkappe97​  so that would fix it yes, however I made some changes that would allow that to work. The issue with this one would be an EA Play entitlement. So subing again would but once it expires would have the same issues. That's been fixed though. You should be good.

  • Hi, I have a similar problem as the thread starter. I bought the Steam version of ME3 today even though I own it through the EA app (which are connected to my Xbox Gamepass account), but when I tried to start the game it hangs on the first screen displaying "connecting to EA servers". Grateful for any help

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 days ago

    atomsmurf_norway​ Can you attach a screenshot of the actual error? Online Pass error is different than the generic "connecting to EA servers".

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